topic Re: Custom Code Workflow: Task Creation Not Associating with Ticket in APIs & Integrations

Custom Code Workflow: Task Creation Not Associating with Ticket

DJohnson4 — Tue, 08 Oct 2024 12:03:11 GMT

Hi,

I am setting up a workflow that, when a meeting is booked and recorded on the contact record, copies the meeting's date and time to a ticket. The next step in the workflow is to create a task assigned to the ticket owner, with a due date matching the scheduled meeting. I am implementing this using a custom code action with the following Javascript;

However, the issue I am facing is that while the task is being created and appears in my task list, it is not being associated with the ticket enrolled in the workflow.

I am receiving the following error log:

invalid from object type 0-27 for associations to be created. expected: 0-5

According to the HubSpot documentation, the association type for linking tasks to tickets should be 230, but this doesn't seem to work.

Can anyone advise on how to correct this?

Re: Custom Code Workflow: Task Creation Not Associating with Ticket

SteveHTM — Tue, 08 Oct 2024 14:03:23 GMT

@DJohnson4 - if you want to understand the full set of association type options available at any given time, there is no better call to check this than the association schema call:

https://api.hubapi.com/crm/v4/associations/{fromObjectType}/{toObjectType}/labels

In fact I typically call this when manipulating associations rather than trust the written documentation - and it also reports the extra user definitions that could be added at any time.

In this case 230 does get reported as the default ID value - so you may be no further forward. But I did think it was worth checking.

In doing this I reviewed my own code for creating an association and have a different style of payload for a direct call (not using HubSpot library). The current documentation is strangley for the v1 calls - whereas I have been using v4 calls, but perhaps the missing element of the JSON structure is the HUBSPOT_DEFINED category?

https://api.hubapi.com/crm-associations/v1/associations

Example PUT JSON: { "fromObjectId": 496346, "toObjectId": 176602, "category": "HUBSPOT_DEFINED", "definitionId": 15 }

Good luck!

Steve

Re: Custom Code Workflow: Task Creation Not Associating with Ticket

DJohnson4 — Mon, 14 Oct 2024 15:35:47 GMT

Hi @SteveHTM,

I am currently running this script

This seems to have no issues creating the task, but is unable to create the association. I have been going back and forth with ChatGPT trying to figure this out, but i'm getting the same result everytime. This is the error log:

2024-10-14T15:28:17.679Z INFO Task created successfully: 62272564837 2024-10-14T15:28:17.837Z ERROR Error Response Data: { "status": "error", "message": "Unable to infer object type from: associations", "correlationId": "033d080c-1c6d-4327-ad16-a3e57bd50c11" } 2024-10-14T15:28:17.837Z ERROR Error creating task or associating it: Request failed with status code 400 Memory: 82/128 MB Runtime: 2002.60 ms

Apologies, I am not a developer and have little to no experience with javascript, so I'm completely stumped by this.

Thanks,

David

Re: Custom Code Workflow: Task Creation Not Associating with Ticket

SteveHTM — Mon, 14 Oct 2024 16:00:39 GMT

I'm sorry if it seems like you ae going in a circle here! I went back to look at the related association API call and tried to cross check with your code. I' nearly always programming in Python and not using the Axios library, so I needed to do a little interpolation.

The API reference for this call is at at: https://developers.hubspot.com/docs/api/crm/associations.

It looks like the call is a PUT type (axios.put) and requires the object information in the URL PLUS the association id(s) in the JSON data.

PUT https://api.hubapi.com/crm/v4/objects/{from type}/{from ID}/associations/{to type}/{to ID}

The data structure is simpler - just the category and the ID, thought it seems it in a potential array format.

data : [ { "associationCategory": "HUBSPOT_DEFINED", "associationTypeId": 230 } ]

I hope the edits to your JS will be relatively simple!

Steve

Re: Custom Code Workflow: Task Creation Not Associating with Ticket

DJohnson4 — Tue, 15 Oct 2024 12:36:12 GMT

Hi @SteveHTM, Thanks so much for your help.

I managed to get it working by changing the HTTP method from POST to PUT, including the object types and their respective ID in the URL and structuring the association data in an array format.

Once again, thank you!

David