topic Re: Stripе Data Sync and Stripe Customer id in APIs & Integrations

Stripе Data Sync and Stripe Customer id

JavierMoralSQ1 — Thu, 30 Nov 2023 12:57:45 GMT

Hi there!!

I'm trying to build an App to work in combination with this super-useful official App: https://ecosystem.hubspot.com/marketplace/apps/sales/sales-enablement/stripe-data-sync

I want to rely on that in order to avoid that "sync-task".

I'm looking to build new CRM panels with a to expand functionality, however I'm stuck for several days and I'm desperate! 😞

It's about the Stripe Customer Id. My understanding is that when "Stripе Data Sync" acts, it creates the Customer in Stripe and store their id (it's a string like "cus_xxx").

But, this kind of information is missing in the Contact object. I've reviewed all properties and there is nothing.

Just I've found references to "Stripе Data Sync" in "Web analytic history", take a look please!! 👇

But nothing useful when I retrieve the Contact object via API.

Do you know if there is any way to obtain the Stripe Customer Id ("cus_xxx") via API from the "Stripе Data Sync" ???

Please help!! 🙏

Thanks in advance!!

Re: Stripе Data Sync and Stripe Customer id

PamCotton — Tue, 05 Dec 2023 21:21:32 GMT

Hello @JavierMoralSQ1 thank you for posting in our Community!

I was able to investigate more about it and currently Are you referring to our Stripe Data Sync integration? If so, the only objects we can sync with that integration are Customers, Invoices, and Products (you can see the detailed list here). You'll see from Stripe's API documentation that Subscriptions are a distinct object. In HubSpot, we don't have a compatible object which we can map their object.

I want to invite our top experts @Anton @Teun any recommendations to @JavierMoralSQ1?

Thank you,

Pam

Re: Stripе Data Sync and Stripe Customer id

michaelmota — Thu, 21 Dec 2023 01:41:52 GMT

Is there any possible way to get the CUSTOMER ID from Stripe to be synced with Hubspot?

Re: Stripе Data Sync and Stripe Customer id

michaelmota — Thu, 21 Mar 2024 16:18:23 GMT

If anyone is interested in this. There is definitely no way to get it, I had to work with the API of Stripe and Hubspot in order to update get this and other info.

Re: Stripе Data Sync and Stripe Customer id

FMaher — Mon, 06 May 2024 01:48:29 GMT

@michaelmota - what application did you use for the APIs?

Re: Stripе Data Sync and Stripe Customer id

michaelmota — Mon, 06 May 2024 12:31:19 GMT

Had to implement the integration directly with the API using Python.

Re: Stripе Data Sync and Stripe Customer id

NSwift — Mon, 23 Sep 2024 17:54:53 GMT

@michaelmota can you provide the documentation you used to be able to do this? I am also stuck with this problem.

Re: Stripе Data Sync and Stripe Customer id

BBellon — Fri, 12 Sep 2025 23:53:53 GMT

I know this is an older post but after having some concern that getting customer ID from Stripe to Hubspot through the Data Sync integration was not going to be possible, I confirmed it now is available with the integration - in the Contact mapping set-up, just select Record ID and you will get the cus_XXXX id you were looking for.

Re: Stripе Data Sync and Stripe Customer id

chighsmith — Mon, 15 Sep 2025 13:30:46 GMT

Hi @BBellon,

Thank you for sharing!

Cassie, Community Manager