topic Re: CRM card action hook actions request timeout in APIs & Integrations

CRM card action hook actions request timeout

GDaskaloff — Mon, 16 Sep 2024 15:56:56 GMT

Dear community,

we're now getting errors when dispatching request from our CRM card integrations after approx. 5-6 seconds.

The requests itself are still working and responsing with the property "message" property.

Was there a recent change for the action hook action request timeout? Can this be adjusted?

(It's about the requests that HubSpot dispatches when you click on a button inside the CRM card content, it's NOT abount the request for the card data itself).

https://developers.hubspot.com/docs/api/crm/extensions/crm-cards#action-hook-actions

https://legacydocs.hubspot.com/docs/methods/crm-extensions/crm-extensions-overview

Re: CRM card action hook actions request timeout

NOlah — Tue, 17 Sep 2024 18:42:46 GMT

Hi @GDaskaloff,
Thanks for reaching out to the Community! I understand you're running into some errors when clicking an action from your custom CRM card on the right sidebar.

Let's see if some of our Community Champions can assist us in troubleshooting. Hi @coldrickjack, @Jigar_Thakker, @zach_threadint, do you have any helpful tips for @GDaskaloff ?

Thank you!

Best,
Noemi

Re: CRM card action hook actions request timeout

zach_threadint — Fri, 20 Sep 2024 03:16:03 GMT

Hi @GDaskaloff 👋

I'm not aware of any recent changes in this space being published in the HubSpot Developer Changelog. Based on HubSpot Documentation and several community posts, it seems like the timeout for CRM Card Requests in general is 5 seconds (including for CRM Card Actions). I've been operating under this assumption for a number of years now and am not aware of any changes having been made recently.

I hope that proves helpful. Please let me know if you have any follow-up questions.

Re: CRM card action hook actions request timeout

GDaskaloff — Fri, 20 Sep 2024 09:21:29 GMT

Thanks for the info. We will now convert these actions to iFrames and show a "loading" UI to the user. In that, we can have any request executing time we need.