topic Third Party Chat Integration in APIs & Integrations

Third Party Chat Integration

Cirroc — Mon, 16 Sep 2024 05:41:05 GMT

Can we integrate HubSpot with third party chat? Or is there APIs that we can send/receive messages from inboxes? I found this article, which mentions that 3rd party chat to inbox doesn't support. Please advise.

Conversations inbox and messages APIs (BETA) | HubSpot

Re: Third Party Chat Integration

Jaycee_Lewis — Mon, 16 Sep 2024 15:40:18 GMT

Hi, @Cirroc 👋 Thanks for your question.

Integrating a third-party chat directly into HubSpot’s Conversations Inbox has limitations. While HubSpot offers the Conversations Inbox API (currently in beta) for some interactions, full integration isn’t natively supported.

What We Can Provide:

Peer Support: Troubleshooting and advice
Documentation: Guidance on HubSpot APIs

What We Can’t Provide:

Full Custom Solutions: Building a complete integration requires in-depth coding, which goes beyond community support

For complex integrations, consider doing further research, testing, or working with a HubSpot Solutions Provider.

Have fun building! — Jaycee

Re: Third Party Chat Integration

Cirroc — Tue, 17 Sep 2024 02:20:27 GMT

Thx @Jaycee_Lewis