topic Relating Tickets to Feedback Submissions in APIs & Integrations

Relating Tickets to Feedback Submissions

DanBrill320 — Fri, 13 Sep 2024 21:33:48 GMT

Hi,

I'm using /crm/v3/objects/tickets to get a list of my support tickets, and /crm/v3/objects/feedback_submissions to get my feedback responses.

But I can't seem to find a key field that links them together. Surely there must be a way to see the feedback for each ticket. What am I missing?

Note, I used crm/v3/properties/tickets and crm/v3/properties/feedback_submissions to see all the properties available for each endpoint. But nothing seems to link them together.

Thanks! Any help is appreciated.

Re: Relating Tickets to Feedback Submissions

Jaycee_Lewis — Mon, 16 Sep 2024 23:59:42 GMT

Hey, @DanBrill320 👋 Thanks for the question. I don't think you are missing anything. There isn't a default key to link these in the manner you are describing. You might be able to build out a solution using a custom property on one of the objects, something like related_ticket_ID or related_feedback_submission_ID, and then either link them manually or using a workflow or other automation. Or look into if you can leverage the Associations API to create a custom association between these objects.

We'll leave this open in case other community members have a suggestion for you.

Talk soon! — Jaycee

Re: Relating Tickets to Feedback Submissions

GRajput — Tue, 17 Sep 2024 07:35:42 GMT

Hi @DanBrill320

There is no direct solution present as of now but you can work around it. One possible solution is, Create a custom object on both the object and Whenever a new ticket or feedback submission is created, update the custom property with the corresponding ID of the related object. When querying tickets or feedback submissions, use the custom property to find related records.

I hope this will help you out. Please mark it as Solution Accepted and upvote to help another Community member.
Thanks!

Re: Relating Tickets to Feedback Submissions

DanBrill320 — Tue, 17 Sep 2024 15:33:08 GMT

Thanks, I'll go that direction.

Re: Relating Tickets to Feedback Submissions

DanBrill320 — Tue, 17 Sep 2024 15:37:15 GMT

Thanks, Jaycee. I'll try that. At least I can stop looking for what's not there.

Re: Relating Tickets to Feedback Submissions

Jaycee_Lewis — Tue, 17 Sep 2024 23:35:38 GMT

Sure thing, @DanBrill320 🙌 — Jaycee

Re: Relating Tickets to Feedback Submissions

lindahouben — Mon, 25 Aug 2025 07:58:02 GMT

curious to find a better solution to this