topic Re: Custom form skip creating merge contact in APIs & Integrations

Custom form skip creating merge contact

ILoopLabz — Wed, 04 Sep 2024 17:54:15 GMT

Hi!

Does everybody know how can I turn off HubSpot's function to merge contacts captured by forms?
I know there is such a function within HubSpot forms. But I need to use my own form. And when I try to send different form data via same browser (without incognito mode) HubSpot think that I'm a one client and merge contacts.

Maybe there is such a parameter which I can pass to the form to avoid HubSpot merging contacts. Or at least to form HubSpot to ignore that form.

Please help me to find something because I don't want to remove HubSpot pixel completely.

Re: Custom form skip creating merge contact

SteveHTM — Thu, 05 Sep 2024 00:28:57 GMT

@ILoopLabz - would love to help here, but I'm having a real problem understanding your question. You are not using HubSpot forms, but your data is getting merged? How is your data submitted to HubSpot? Is this an API issue or a forms issue?

Steve

Re: Custom form skip creating merge contact

FarioConsulting — Thu, 05 Sep 2024 10:23:14 GMT

Hi,
Are you sure you are not using a Hubspot form?
The reason I am asking this is because in the situation you have described it is possible that you have not enabled "Always create contact for new email address" for your Hubspot form.

As such Hubspot is automatically creating associations for you which is causing the mixup to happen.