topic Not able to set "allowUserInput" field to "true" in Conversation API. in APIs & Integrations

Not able to set "allowUserInput" field to "true" in Conversation API.

HZubair — Mon, 19 Aug 2024 10:16:29 GMT

Hi everyone,
I'm building a bot using the Conversations API, and I'm facing an issue with quick replies. When I send quick replies using the API (https://api.hubapi.com/conversations/v3/conversations/threads/${threadId}/messages), the user can't type in the chat, even though I've set the allowUserInput property to true in the attachments. Has anyone encountered this before, or know how to enable both quick replies and text input simultaneously?

Here’s the payload I’m sending:

{
            type: "MESSAGE",
            text: botMessage,
            senderActorId: senderActorId,
            channelId: channelId,
            channelAccountId: channelAccountId,
            attachments: [
                {
                    type: "QUICK_REPLIES",
                    quickReplies: [
                        {
                            label: "Yes",
                            value: "Yes",
                            valueType: "TEXT"
                        },
                        {
                            label: "No",
                            value: "No",
                            valueType: "TEXT"
                        },
                       
                    ],
                    allowUserInput: true,  
                    allowMultiSelect: false
                },

            ],
        };

It seems like everything should be correct, but I'm still encountering this issue.

Re: Not able to set "allowUserInput" field to "true" in Conversation API.

Jaycee_Lewis — Mon, 19 Aug 2024 22:37:52 GMT

Hi, @HZubair 👋 Thank you very much for your question and for including your details in the post. I'd like to invite some of our community members to the conversation — hey @zach_threadint @Humashankar @coldrickjack, do you have any experience here?

Thank you for taking a look! — Jaycee

Re: Not able to set "allowUserInput" field to "true" in Conversation API.

Humashankar — Wed, 21 Aug 2024 17:30:35 GMT

Hi @HZubair

Try setting allowUserInput at the message level, not just within the attachment.

Add "allowUserInput": true to the main message object, like this.

{
"type": "MESSAGE",
"text": botMessage,
"senderActorId": senderActorId,
"channelId": channelId,
"channelAccountId": channelAccountId,
"allowUserInput": true, // Add this line
"attachments": [
{
"type": "QUICK_REPLIES",
"quickReplies": [
{
"label": "Yes",
"value": "Yes",
"valueType": "TEXT"
},
{
"label": "No",
"value": "No",
"valueType": "TEXT"
}
],
"allowUserInput": true,
"allowMultiSelect": false
}
]
}

This should enable both quick replies and text input simultaneously.

Can you give a try.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards