Replying a conversation to an integrated app directly

sirolad — Sun, 14 Jul 2024 07:31:32 GMT

When I have a conversation in inbox which is sent(from a private app) as an email programmatically, is it possible to reply in thread but the reply does not go to the email or the channel but only to the private app?

Re: Replying a conversation to an integrated app directly

BérangèreL — Mon, 15 Jul 2024 13:22:53 GMT

Hi @sirolad,

Thank you for asking the Community!

I have found similar threads that might be of interest to you:

- Respond to a ticket conversation via API
- ticket reply conversation

I also wanted to invite a couple of subject matter experts to this conversation: Hi @zach_threadint, @stefen and @Syeda_Fatima have you worked on similar cases, please? Do you have suggestions to help @sirolad, please?

If anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks a lot and have a nice day!

Best,
Bérangère

topic Replying a conversation to an integrated app directly in APIs & Integrations

Replying a conversation to an integrated app directly

Re: Replying a conversation to an integrated app directly