https://community.hubspot.com/t5/APIs-Integrations/Whatsapp-and-servicehub-connection/m-p/1009161#M74989 <P>Hi, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/749533">@NWirell76</a></SPAN> <span class="lia-unicode-emoji" title=":waving_hand:">👋</span> Thanks for your question. Let's invite some of our community experts to share their insights — hey <STRONG><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/238168">@tverdokhlib1</a></SPAN> <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/487845">@AlejoArias</a></SPAN> <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/484497">@denis_romney</a></SPAN>, do</STRONG>o you have any troubleshooting steps for<STRONG> <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/749533">@NWirell76</a></SPAN>?</STRONG></P> <P>&nbsp;</P> <P>Thank you for taking a look! — Jaycee</P> Fri, 12 Jul 2024 18:18:07 GMT Jaycee_Lewis 2024-07-12T18:18:07Z https://community.hubspot.com/t5/APIs-Integrations/Whatsapp-and-servicehub-connection/m-p/1008793#M74967 <P>Hopefully someone can come with some input here. I am trying to connect Whatsapp for Business to a client's ServiceHub. I have gone through the steps outlined and referenced in the community and forums. I run into two different errors. If I follow the process I can select the business portfolio. But when I try to select the Whatsapp number it comes up blank and asks me to connect a new number. I have full admin access on the Meta portal and they have a number assoicated to the portal. But for some reason I am unable to select it. If, on the other hand I do as HubSpot support suggests and disconnect that number from the Whatsapp business profile and then create a new profile and try to connect the number to that I get the error message that numberr is still in use. See screenshots for reference. Any help is appreciated here.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="No whatsapp account" style="width: 999px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/122224iA48E2237379044D4/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-07-12 at 11.47.48.png" alt="No whatsapp account" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">No whatsapp account</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Number already used" style="width: 999px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/122225i4280CB16B8485352/image-size/large?v=v2&amp;px=999" role="button" title="Whatsapp connection error.png" alt="Number already used" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Number already used</span></span></P> Fri, 12 Jul 2024 09:52:24 GMT https://community.hubspot.com/t5/APIs-Integrations/Whatsapp-and-servicehub-connection/m-p/1008793#M74967 NWirell76 2024-07-12T09:52:24Z https://community.hubspot.com/t5/APIs-Integrations/Whatsapp-and-servicehub-connection/m-p/1009161#M74989 <P>Hi, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/749533">@NWirell76</a></SPAN> <span class="lia-unicode-emoji" title=":waving_hand:">👋</span> Thanks for your question. Let's invite some of our community experts to share their insights — hey <STRONG><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/238168">@tverdokhlib1</a></SPAN> <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/487845">@AlejoArias</a></SPAN> <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/484497">@denis_romney</a></SPAN>, do</STRONG>o you have any troubleshooting steps for<STRONG> <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/749533">@NWirell76</a></SPAN>?</STRONG></P> <P>&nbsp;</P> <P>Thank you for taking a look! — Jaycee</P> Fri, 12 Jul 2024 18:18:07 GMT https://community.hubspot.com/t5/APIs-Integrations/Whatsapp-and-servicehub-connection/m-p/1009161#M74989 Jaycee_Lewis 2024-07-12T18:18:07Z