topic Re: SalesRabbit Integration in APIs & Integrations

SalesRabbit Integration

samripple — Wed, 26 Jun 2024 13:46:11 GMT

Hello,

I'm trying to integrate sales rabbit with hubspot so that sales reps can update contacts based on their SR ID. But it seems like it creates a contact when the email is updated instead of just updating the same contact.

Contact A SRID: 1234 Email: test@gmail.com
Contact B SRID: 1234 Email: test2@gmail.com

As an example above the SR ID is the same instead of being unique and the email looks to be the source of truth instead. Is there something I should be looking at from hubspots side maybe?

I'm not sure what to do and I'm hoping not to have to make a private API for this.

Thanks

Re: SalesRabbit Integration

Jaycee_Lewis — Wed, 26 Jun 2024 20:51:13 GMT

Hey, @samripple 👋 It may be worth reaching out to SalesRabbit support to clarify what the expected behaviour is for their integration and updating contacts. The integration setup guide lists their support options at the bottom of the document https://salesrabbit.com/insights/integrate-hubspot-and-salesrabbit-in-4-steps/

On the HubSpot side, email address is used as the primary unique identifier. When updating a contact, the record ID or email address is required to link the update to an existing record. It's not clear from the SalesRabbit document how they are utilizing our Contacts API to handle updating records.

Best,

Jaycee