topic Re: Problem with creating a private app in APIs & Integrations

Problem with creating a private app

JKeeney2 — Thu, 20 Jun 2024 18:29:55 GMT

Working with a customer to create a private app but the create a private app screen is messed up. I've attached a screen shot. Any idea what might have caused this.

Re: Problem with creating a private app

Jaycee_Lewis — Thu, 20 Jun 2024 21:32:46 GMT

Hey, @JKeeney2 👋 This one might be worth reporting to support if your customer has access. I tried to reproduce the issue in my dev test portal and my production portal, but had no luck. I'm sure you already suggested this to them, but I'll say it anyway. To save some back and forth with support, make sure they have already done the following:

clear their cache and cookies and try again
try using an incognito browser
try using a different browser all together (I use Safari for this, but any browser is fine to test with)
record a very quick Loom of the issue occurring (to include with their support ticket)

Talk soon! — Jaycee

Re: Problem with creating a private app

JKeeney2 — Thu, 20 Jun 2024 21:59:02 GMT

Thanks. It appears it was a temporary issue