Knowlarity Native Integration Issue

AJ_Kakrot — Sat, 11 May 2024 19:01:39 GMT

Hi,

For CRM calling we are facing issues with integrating Knowlarity native application available in Marketplace. While installing the plugin it is giving an error saying contact support team.

Knowlarity team is saying it's the issue from HubSpot side however I've raised the support ticket for HubSpot yet to receive any response.

Also, in our HubSpot account we are not able to see HubSpot support team live chat option.

Can anyone help me to understand to whose side this integration problem is.

Thanks

Re: Knowlarity Native Integration Issue

Jaycee_Lewis — Mon, 13 May 2024 17:12:14 GMT

Hey, @AJ_Kakrot 👋 With your professional subscription, you have access to phone, email, and chat support. Their location moved in-app to the top navigation bar. In my portal, here's where I located the chat options:

From the top nav
Scroll to the bottom of the pop-up menu and select Contact Support
From there, Chat, Phone (when available), and Email support should appear

If you have the time, you can also try to capture a HAR file and analyze it yourself to look for any warnings or missing scopes messages. You can find the steps HAR file capture here and here is Google's HAR analyzer. Essentially, you'll go to the beginning of the installation process, make sure your browser is set up to record the needed info (HAR instructions), and then go through the process until the warning/error message appears.

Lastly, is this the marketplace listing you are using? — https://ecosystem.hubspot.com/marketplace/apps/sales/calling/superreceptionist-cti-207193

Best,

Jaycee

topic Re: Knowlarity Native Integration Issue in APIs & Integrations

Knowlarity Native Integration Issue

Re: Knowlarity Native Integration Issue