topic Re: Plugin not Working, showing Blank Page Instead. in APIs & Integrations

Plugin not Working, showing Blank Page Instead.

LDiscover — Thu, 09 May 2024 11:52:25 GMT

I'm not very techie, and I encountering an issue with the HubSpot plugin on your WordPress website (for reference https://leatherdiscover.com/ ). Despite updating both the plugin and WordPress to their latest versions, clicking to connect the plugin results in a blank frame. You've already tried accessing it on two different browsers with popup and ad blockers turned off, but the problem persists.

Note: I've already clearead Cashes, Tried Reinstalling Plugin as well.

Can someone please help me what can be the possible solution? Thank you

Re: Plugin not Working, showing Blank Page Instead.

Jnix284 — Thu, 09 May 2024 11:55:52 GMT

Hi @LDiscover I can confirm that the tracking script is not loading on your website, can you share a screenshot of the plugin configuration in WordPress?

As a temporary solution, you can copy the tracking code and add it directly to your website code so you don't lose data while you troubleshoot the plugin

Re: Plugin not Working, showing Blank Page Instead.

LDiscover — Thu, 09 May 2024 11:59:02 GMT

Hello - the issue has been resolved. I managed to access it successfully on a different computer and traced the problem back to a browser extension called Privacy Badger that I have installed. Since it's not listed in the regular privacy settings, I initially overlooked it. Thank you!

Re: Plugin not Working, showing Blank Page Instead.

Jnix284 — Thu, 09 May 2024 13:55:23 GMT

Awesome, I'm glad you got the plugin working @LDiscover - just a quick callout that I'm not seeing the tracking script in your website code yet.