topic Re: Resubscribe a contact in APIs & Integrations

Resubscribe a contact

VLarue — Mon, 15 Apr 2024 09:44:06 GMT

Hello,

There is an API endpoint "Resubscribe a contact" documented but it does not seem to work. When I try a test call I have the response "The scope needed for this API call isn't available for public use".

Is there any way to make this endpoint work ? If not, is it planned?

Thank you ?

Virginie

Re: Resubscribe a contact

GRajput — Mon, 15 Apr 2024 14:44:47 GMT

Hi @VLarue

Please refer to the screenshot and check that is the mentioned scopes checkbox ticked. if not please tick the checkbox.
The Standard Scope for resubscribing the contact is communication_preferences.read_write

I hope this will help you out. Please mark it as Solution Accepted and upvote to help another Community member.
Thanks!

Re: Resubscribe a contact

VLarue — Mon, 15 Apr 2024 16:04:42 GMT

Hello @GRajput

Thank you for your answer !

Yes, I know all about scopes , but it is not the problem here 😉
If you look at the doc, no scopes are declared in the requirements section (even so, I've activated the communication_preferences.read_write scope beforehand) and it says :
"This API is not valid to use for resubscribing a contact at a brand or portal level and will return an error".

I'm not sure to understand what they mean by that, but I believe this endpoint is not "usable". I'm just looking for confirmation/refutation.

By the way the error says : "The scope needed for this API call isn't available for public use" and not that the scope is not activated.

Thx,

Virginie

Re: Resubscribe a contact

GRajput — Tue, 16 Apr 2024 08:18:36 GMT

Hi @VLarue You can refer to the screenshot and attached link for your reference (CLICK HERE)

I hope this will help you out. Please mark it as Solution Accepted and upvote to help another Community member.
Thanks!

Re: Resubscribe a contact

Jaycee_Lewis — Fri, 19 Apr 2024 17:21:13 GMT

Hey, @VLarue 👋 I reported this to the team that owns the endpoint. It should not be listed publicly at this time. Thanks for flagging this! — Jaycee