topic Enhanced Searchability of WhatsApp Numbers in HubSpot CRM in APIs & Integrations

Enhanced Searchability of WhatsApp Numbers in HubSpot CRM

jlandau — Wed, 10 Apr 2024 20:48:38 GMT

Hi,
We have encountered some challenges regarding the search functionality for WhatsApp phone numbers.

We understand that WhatsApp numbers can potentially be stored and accessed using the hs_whatsapp_phone_number property. However, we're looking for functionality similar to what exists for standard phone numbers with hs_searchable_calculated_phone_number, which allows for straightforward searching and filtering without requiring the inclusion of country codes.

Thank you for assistance!

Re: Enhanced Searchability of WhatsApp Numbers in HubSpot CRM

Jaycee_Lewis — Thu, 11 Apr 2024 21:48:32 GMT

Hi, @jlandau 👋 That's a great suggestion. Just like you, I do not see a solution listed in the documentation outside of searching by the property and value itself. Request — This will be a great addition to the Ideas Forum.
Questions — Are you using or wanting to use:

the Contacts API?
the Search API?
both?

Best,

Jaycee

Re: Enhanced Searchability of WhatsApp Numbers in HubSpot CRM

jlandau — Thu, 11 Apr 2024 23:02:47 GMT

https://api.hubapi.com/crm/v3/objects/contacts/search