topic Re: How to Get Forms Submission with Tickets associated with it using Hubspot API in APIs & Integrations

How to Get Forms Submission with Tickets associated with it using Hubspot API

AAshraf8 — Sun, 03 Mar 2024 07:27:35 GMT

Dears,

How to Get Forms Submission with Tickets associated with it using Hubspot API,

There is no link between the form submission and the tickets that created after the form is submitted.

What i found was the below APIs,

This to get the forms submission

https://api.hubapi.com/form-integrations/v1/submissions/forms/{formID}

and this APIs to get the ticket

/crm/v3/objects/tickets/{ticketId}

/crm/v3/objects/tickets/search

Re: How to Get Forms Submission with Tickets associated with it using Hubspot API

Shadab_Khan — Mon, 04 Mar 2024 09:03:08 GMT

Hi @AAshraf8 ,

I think you are correct forms have close affinity with contacts object but not much with other what you can do is the following workaround:

Create a Dropdown Custom property on the Ticket Object
- Options: All your key form names.
Use that form in the hidden field of form edit page and set the option to whatever name it is
Now whenever anyone submits a form a ticket will be created and the property will tell you which form actually created the ticket

You can use this info for reporting, analysis, and much more!

Stay Awesome & Keep Doing it BIG 🔥

Re: How to Get Forms Submission with Tickets associated with it using Hubspot API

AAshraf8 — Mon, 04 Mar 2024 10:33:42 GMT

Dear Shadab Khan,

I created a new property under group ticket information & added it to the form

i created but it must to be populated manullay, unfortunately i need the text to be populated automatically when the form is submitted with any text it doesn't matter.

Re: How to Get Forms Submission with Tickets associated with it using Hubspot API

Shadab_Khan — Mon, 04 Mar 2024 10:53:20 GMT

@AAshraf8 ,

Great job on creating the property, here's how you "PRE-SELECT" the values by form.

Go to Form
Add Property
Make it Hidden
Click on the Property
Check the Value you wanna pre-select

Stay Awesome & Keep Doing it BIG 🔥

Re: How to Get Forms Submission with Tickets associated with it using Hubspot API

AAshraf8 — Tue, 05 Mar 2024 08:23:13 GMT

Dear Shadab Khan,

Is there anyway to make the value has a unqiue value per form submission so with every submission this value changes automatically to a new value

Example:
1st submission the hidden property will be form_value_1
2nd submission the hidden property will be form_value_2

3rd submission the hidden property will be form_value_3

Re: How to Get Forms Submission with Tickets associated with it using Hubspot API

Shadab_Khan — Tue, 05 Mar 2024 08:46:53 GMT

Dear @AAshraf8

Natively no - but you can build a workaround using workflows and use the "increment values" action and you will have to create a property for each form (data type = number).

Or if you have Ops Hub Pro then you can use the "Format Data" option to achieve the same.