topic Re: Error 404 retrieve Form uploaded file in APIs & Integrations

Error 404 retrieve Form uploaded file

AMoulin — Mon, 19 Feb 2024 17:10:13 GMT

Hi,

I created a form with a form field and I'm using api to retrieve submissions of that form.

When I try to use the url given by the submission to download the file using API token it returns a 404 error, but when I open the url in a browser (while being authenticated) it correctly shows the file.

I put in scopes for the app :

forms
forms-uploaded-files
files.ui_hidden.read
files

I expect ony the two first scopes should be necessary.

Am I missing something ?

Re: Error 404 retrieve Form uploaded file

Humashankar — Tue, 20 Feb 2024 00:28:57 GMT

This may be because of token has no sufficient permissions to access files uploaded via forms

Re: Error 404 retrieve Form uploaded file

AMoulin — Tue, 20 Feb 2024 10:35:11 GMT

where theses permissions are configured ? I mean I'm confused, it's an app, it should have access to all by default, restriced by the scopes at most.

Re: Error 404 retrieve Form uploaded file

dsmarion — Tue, 20 Feb 2024 12:55:31 GMT

Hmmm... 404 means not found, it's not a permissions issue. That would be 401 or 403. Can you show more info about your api call? I am guessing something else is the culprit.

Re: Error 404 retrieve Form uploaded file

AMoulin — Tue, 20 Feb 2024 13:28:01 GMT

basically it's that :

        $headers = [
            'Authorization' => "Bearer {$this->accessToken}",
            'Content-Type' => 'application/json',
        ];
        $response = (new ExternalResourceClient())->request('GET', $url, null, $headers);

the URL is exactly the one recieved while retrieving the submission from the api calls, it looks like that :

https://api-na1.hubspot.com/form-integrations/v1/uploaded-files/signed-url-redirect/XXXXX?portalId=XXXX&sign=XXX&conversionId=XXX&filename=XXX.pdf

the same code works to retrieve submissions

the same url works on browser to get the file

I'm thinking i did not try without the content-type, might cause some issues

Re: Error 404 retrieve Form uploaded file

dsmarion — Tue, 20 Feb 2024 13:39:32 GMT

Maybe. Also not sure if you need to urlencode. I have not used this endpoint so can't give any examples or help much further. Maybe some else will chime in..

Re: Error 404 retrieve Form uploaded file

AMoulin — Tue, 20 Feb 2024 16:24:27 GMT

tried without the content-type, did not change anything

Re: Error 404 retrieve Form uploaded file

AMoulin — Fri, 01 Mar 2024 15:31:39 GMT

We found that the issue came from the request client class used in our framework. This class is trying to follow itself the redirections to make the requests using final IP address instead of domain name, and it seems that at some point it looses some requested data.