topic Re: Losing analytics with Google OAuth (Tracking code) in APIs & Integrations

Losing analytics with Google OAuth (Tracking code)

Patrykqc — Mon, 15 Jan 2024 14:09:48 GMT

Below is my issue:

There are 2 ways to signup for our app: email or google/facebook OAuth and:

1. When a user signs up via our "Sign Up Form" using their email, we successfully gather information via Hubspot tracking.

2. However, if a user opts for Google or Facebook Authentication on the same form, we encounter a problem. In this scenario, Hubspot does not automatically create a contact. To circumvent this, we've integrated a "bcc" code into our "Welcome Email". This workaround, unfortunately, results in the loss of critical analytical data. The key metrics we miss are:

First Page Seen
Original Source
Original Drill-Down Source
First Referring Site

Is there a way to use Google OAuth and not lose tracking data?

Re: Losing analytics with Google OAuth (Tracking code)

BérangèreL — Tue, 16 Jan 2024 08:20:12 GMT

Hi @Patrykqc,

Thank you for reaching out to the Community!

I'd like to share this article for information: "Working with OAuth".

I also wanted to invite a couple of subject matter experts to this conversation: Hi @louischausse, @miljkovicmisa and @Teun do you have suggestions to help @Patrykqc, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thank you very much ❤️ for your help and have a lovely day!

Best,
Bérangère

Re: Losing analytics with Google OAuth (Tracking code)

Patrykqc — Tue, 16 Jan 2024 11:37:46 GMT

@BérangèreL thank you for your answer. I believe that documentation you shared talks about Hubspot OAuth and I am having issue with Hubspot Tracking not working with Google OAuth so I haven't found any solution there.

Re: Losing analytics with Google OAuth (Tracking code)

BérangèreL — Fri, 19 Jan 2024 17:40:43 GMT

Hi @Patrykqc,

Thanks for the clarification!

In that case, I will move your post to you the Developer Forum since they will be better equipped to help you on this specific use case.

Thank you and have a great weekend!

Best,
Bérangère

Re: Losing analytics with Google OAuth (Tracking code)

jsmasand — Mon, 06 May 2024 16:14:47 GMT

@Patrykqc did you find a solution?

Re: Losing analytics with Google OAuth (Tracking code)

SJaffri — Fri, 02 Aug 2024 07:22:51 GMT

I am facing the similar problem.

Can you help me track the data of oAuth based signup members on my own website?

Re: Losing analytics with Google OAuth (Tracking code)

KevinKe — Mon, 04 Aug 2025 09:42:11 GMT

I am facing the same problem, anyone can help???

Re: Losing analytics with Google OAuth (Tracking code)

TGlisic — Mon, 04 Aug 2025 13:12:08 GMT

Hi, you are probably losing the visitor's identity after Google authentication. I do not know if this can help you, but check this
https://developers.hubspot.com/docs/reference/api/analytics-and-events/tracking-code#identifying-contacts