topic Zendesk and Hubspot integrations - Company only in APIs & Integrations

Zendesk and Hubspot integrations - Company only

Smanstey — Tue, 14 Nov 2023 16:50:39 GMT

We use Zendesk as a support tool for the end users of our solution, Hubspot is our CRM for customers - we would not want Zendesk invidiual contact data in our Hubspot CRM.

The challenge we have is that we need visibility of the Zendesk tickets being raised per customer (on a company level basis) in Husbpot.

Is there a way to integrate for example a tally of the number of tickets logged and / or their reason for logging based on Zendesk fields into company properties?

Re: Zendesk and Hubspot integrations - Company only

Jaycee_Lewis — Wed, 15 Nov 2023 20:36:48 GMT

Hey, @Smanstey 👋 Thanks for your question.

To clarify, are you looking to build a custom app to send ticket details from ZD to HubSpot? Looking for a low code/no code solution? Or something else?

Looking at available endpoints, HubSpot offers a Tickets API and the ability to associate tickets to other objects including Companies via the Associations API.

Thank you for the additional information! — Jaycee

Re: Zendesk and Hubspot integrations - Company only

Smanstey — Thu, 16 Nov 2023 08:08:12 GMT

Hi @jaycee

To clarify, looking for a low code / no code solution or integration if such a thing exists?

We don't use Service elements in Hubspot.

The idea is that we have for example, # of tickets against a customer in Zendesk integrating with a property in Hubspot ie. A formula / tally - but at company level only.