topic Re: Using HS tracking script with Conversation API in APIs & Integrations

Using HS tracking script with Conversation API

STapp — Wed, 01 Nov 2023 23:39:45 GMT

Question: Does the HS tracking code script (<script type="text/javascript" id="hs-script-loader" async defer src="js.hs-scripts.com/XXXXXXX.js "></script>) provides the same functions as the HS Conversation API scripts seend below:

Re: Using HS tracking script with Conversation API

Jaycee_Lewis — Thu, 02 Nov 2023 21:31:25 GMT

Hi, @STapp 👋 Thanks for the great question. It's definitely worth calling out.

To directly answer your question:

No, the HS tracking code script does not provide the same functionalities as the HS Conversation API script.

The HS tracking code script is more general and focuses on broader website analytics and behaviors
The HS Conversation API script is specific to chat and conversation events

If you are planning to utilize both tracking functionalities and conversation events, you'll likely want to include both scripts on your website.

Best,

Jaycee

Re: Using HS tracking script with Conversation API

STapp — Fri, 03 Nov 2023 21:57:52 GMT

Thanks for the reply, @Jaycee_Lewis, one more followup question:
Does the 'HubSpot All-In-One Marketing - Forms, Popups, Live Chat' Wordpress plugin perform the same functions as both of those other scripts?