Webflow HubSpot App won't authenticate

RSass — Wed, 25 Oct 2023 19:54:37 GMT

Added the Hubspot app to webflow and an "Authenticate HubSpot" button appears. I click and link to my hubspot account, it says the tab will close, and then it takes me back to Webflow. When I open the app again it still only has the Authenticate button. Takes me through the whole process again and nothing changes.

Has this happened to anyone else? Any fix ideas?

Re: Webflow HubSpot App won't authenticate

Jaycee_Lewis — Thu, 26 Oct 2023 14:31:14 GMT

Hi, @RSass 👋 This one is difficult to diagnose for a couple of reasons, namely it's a 3rd party integration and this isn't a flow the community can easily reproduce.

Here are the next steps I'd recommend you try:

If you are not a Super Admin and this is a first-time installation, you need to have the App Marketplace permission. This is a recent change — HubSpot Developer Changelog
File a support ticket with Webflow https://support.webflow.com/ This is the best first step for any 3rd party integration or app
Try a different browser, use your usual browser but clear the cache and cookies first, or try using an incognito tab
Try collecting and analyzing a HAR file — Guide and HAR analyzer tool. More technical, but occasionally there's an error message in the HAR file indicating a missing scope

My goal is not to bounce you around. I'd like to help you self-serve if possible. Additionally, by ruling out all these items, we can narrow down the potential field of root causes.

Best,

Jaycee

topic Webflow HubSpot App won't authenticate in APIs & Integrations

Webflow HubSpot App won't authenticate

Re: Webflow HubSpot App won't authenticate