Create a ticket from API

karkaletsis — Mon, 28 Aug 2023 12:37:44 GMT

I am using API to create a ticket by posting the following JSON to https://api.hubapi.com/crm/v3/objects/tickets

{

"properties": {

"hs_pipeline": "0",

"hs_pipeline_stage": "1",

"hs_ticket_priority": "HIGH",

"subject": "troubleshoot report",

"content": "test email content τεστ",

"project": "TEST POSTMAN"

}

How can I pass in JSON the creator email to automatically create the assosiation with contact?

Re: Create a ticket from API

coldrickjack — Mon, 28 Aug 2023 15:51:22 GMT

HI @karkaletsis,

You need to include an association array in your request. This contains the ID of the CRM object that you'd like to associate to the ticket. For instance if I had a contact with ID "951" I could create the ticket and associate using the following request:

POST https://api.hubapi.com/crm/v3/objects/tickets HEADER AUTHORIZATION: BEARER TOKEN BODY { "properties": { "hs_pipeline": "0", "hs_pipeline_stage": "1", "hs_ticket_priority": "HIGH", "subject": "troubleshoot report" }, "associations": [ { "to": { "id": 951 }, "types": [ { "associationCategory": "HUBSPOT_DEFINED", "associationTypeId": 16 } ] } ] } RESPONSE { "id": "1685582803", "properties": { "createdate": "2023-08-28T15:48:35.312Z", "hs_helpdesk_sort_timestamp": "2023-08-28T15:48:35.312Z", "hs_last_message_from_visitor": "false", "hs_lastmodifieddate": "2023-08-28T15:48:35.312Z", "hs_object_id": "1685582803", "hs_object_source": "INTEGRATION", "hs_object_source_id": "1914406", "hs_pipeline": "0", "hs_pipeline_stage": "1", "hs_ticket_id": "1685582803", "hs_ticket_priority": "HIGH", "subject": "troubleshoot report" }, "createdAt": "2023-08-28T15:48:35.312Z", "updatedAt": "2023-08-28T15:48:35.312Z", "archived": false }

You can use the CRM Search API to check to see if the contact exists in the CRM prior to making the above request. If they do their ID will be returned which you can use for the association. If they do not you can create a contact and use the returned ID to create the association.

Good luck with the project!

Re: Create a ticket from API

Rkc — Sun, 08 Oct 2023 04:43:57 GMT

Thank you. i Got exactly what i want KaBoom

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Create a ticket from API

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