topic Re: Can't unblock Custom Workflow Action in APIs & Integrations

Can't unblock Custom Workflow Action

YGubkin — Wed, 27 Sep 2023 10:44:14 GMT

Hello!

I'm trying to use custom workflow action block feature and have an issue. According to documentation, there is

{ "outputFields": { "hs_execution_state": "BLOCK" } }

in my response in action.

Execution is succesfully blocked and then I'm trying to unblock it with API endpoint

https://api.hubspot.com/automation/v4/actions/callbacks/complete

payload:

{ "inputs": [ { "outputFields": { "hs_execution_state": "SUCCESS" }, "callbackId": "ap-8642616-737382573577-1-0" } ] }

It returns 204 code, but object is still in status "waiting" in Action. Callback ID is absolutely correct, checked it several times. What I'm doing wrong?

Re: Can't unblock Custom Workflow Action

PhilipW — Thu, 05 Oct 2023 07:59:15 GMT

I do not have any answer for you. Just want to point out that I have the same issue. It is not a simple delay either since I have waited ~20 hours since the requests with no result.

Re: Can't unblock Custom Workflow Action

PhilipW — Thu, 05 Oct 2023 08:35:38 GMT

The blocking seems to be completely broken. It does not seem to use the time specified in the `hs_expiration_duration` field. Not even their own example with the value "P1WT1H" is working. It always use the default expiration time of 1 week (P1W).

Re: Can't unblock Custom Workflow Action

YGubkin — Thu, 05 Oct 2023 09:29:37 GMT

@PhilipW wrote:
The blocking seems to be completely broken.

Yes, exactly. Do you know how to escalate it to the product dev team? Support answered me that such issues are out of their scope 😓

I will try to create an issue in the Hubspot github rep.

Re: Can't unblock Custom Workflow Action

PhilipW — Tue, 10 Oct 2023 08:56:43 GMT

Ask them to contact the dev team.

Re: Can't unblock Custom Workflow Action

PhilipW — Thu, 05 Oct 2023 09:39:38 GMT

There is a slack channel. But as you can see from my latest post there, you can't expect to get any answers: https://hubspotdev.slack.com/archives/C019VT42R8X/p1695978625443689.

Re: Can't unblock Custom Workflow Action

YGubkin — Thu, 05 Oct 2023 09:42:32 GMT

I have already asked Support to contact devs, but my request was declined (

Re: Can't unblock Custom Workflow Action

PhilipW — Thu, 05 Oct 2023 09:46:36 GMT

Sad to hear 😞

Let me know if you find a solution. Maybe then my last two days worths of work wont go to waste...

Re: Can't unblock Custom Workflow Action

YGubkin — Thu, 05 Oct 2023 11:13:36 GMT

Yeah, I found another post about this issue:
https://hubspotdev.slack.com/archives/C019VT42R8X/p1663433308098999

And there is mine:

https://hubspotdev.slack.com/archives/C2YHAHB6K/p1695814404035469

Re: Can't unblock Custom Workflow Action

PhilipW — Wed, 08 Nov 2023 13:00:00 GMT

For anyone looking for an answer, I have been able to solve this with help from HubSpot support:

1. If you are in Europe, use the api with base url https://api-eu1.hubspot.com.

2. Add search queries for appId and portalId: (?appId=<Your appId>&portalId=<Your portalId>

3. Make sure you use correct authentication (I was using my private app for authentication, which apparently was not ok since the private app creates a separate portalId from the portal where the workflow is created).

Hope this helps.

@YGubkin

Re: Can't unblock Custom Workflow Action

YGubkin — Fri, 26 Jan 2024 10:20:30 GMT

Thanks for your reply.

I have tried it - and found another possible reason why you can't unblock action.

Required scope for this request - automation and this scope is available only with Marketing Hub Pro and higher plan.