topic Re: Cannot access workflows in app test account in APIs & Integrations

Cannot access workflows in app test account

SPreston1 — Mon, 04 Sep 2023 18:16:17 GMT

I am unable to access/view workflows in my Developer's App Test Account. I am redirected to the upgrade page: https://app.hubspot.com/upgrade/43753617/workflows

Is this not included in the sandbox for developers/test accounts? I'm unable to test critical parts of the integration.

Re: Cannot access workflows in app test account

zach_threadint — Tue, 05 Mar 2024 09:25:50 GMT

Hi @SPreston1 👋

I know this may seem obvious, but would you please confirm the following:

You have access to a HubSpot Developer account (this can be created by following the prompts on this page).
Try creating a new "App Test Account" to see if this gives you access to workflows. To do this, navigate to your Developer Account's "Testing" page (link in top nav). Then click "Create app test account" and follow the prompts. Please note, there's a maximum of 10 "App Test Accounts" per Developer Account, so you may need to delete some old/unused test accounts before creating a new one.
- If simply creating a new "App Test Account" solves your problem, it's likely you've been using an old/legacy test account type that, for whatever reason, doesn't allow you access to workflows.

I hope that's a helpful starting point. Please let me know if you have any follow-up questions.

Re: Cannot access workflows in app test account

SPreston1 — Tue, 05 Sep 2023 02:19:29 GMT

Appreciate your reply! Confirming that I've tried what you list out above. I created 2-3 different App Test Accounts and logged in on different browsers hoping it was a cache issue, but the system is still telling me I need to upgrade when trying to access workflows to toy with things.

Re: Cannot access workflows in app test account

zach_threadint — Tue, 05 Mar 2024 09:25:02 GMT

Hi @SPreston1 👋

Thanks for confirming. That's definitely an odd one.

Out of interest, would you please try creating a brand new HubSpot Developer account (this can be created by following the prompts on this page). Then, within this new developer account, try creating a new "App Test Account" to see if this gives you access to workflows.

If that doesn't work, it might be best to get in touch with HubSpot support directly.

Hopefully that proves helpful 🤞

Re: Cannot access workflows in app test account

SPreston1 — Tue, 05 Sep 2023 14:11:08 GMT

@zach_threadintThat still didn't work unfortunately. I tried 3 different, separate accounts. Any clue on how I can actually get in touch with someone at HubSpot? I don't have access to any help resources in these accounts (maybe part of the same issue? Not sure!), and this development is something I'm doing on the side without having a free or paid HubSpot CRM subscription. So far I can only get in touch with sales who refer me here.

Re: Cannot access workflows in app test account

zach_threadint — Tue, 05 Mar 2024 09:25:23 GMT

Hi @SPreston1

That must be frustrating for you, sorry to hear that.

One further thought, would you please confirm which type of developer account you are using? As far as I'm aware, there are at least 2 types of developer accounts:

App Developer Account
CMS Developer Sandbox Account

In my experience, test accounts belonging to an "App Developer Account" have access to all HubSpot features. See below screenshot, taken from the HubSpot Developer account "Get Started" page: https://developers.hubspot.com/get-started

Hopefully that solves it 🤞Either way, let me know.

Re: Cannot access workflows in app test account

SPreston1 — Wed, 06 Sep 2023 00:35:55 GMT

@zach_threadint Appreciate your replies and help so far. Confirming it is indeed an App Developer Account. I'm not sure where to go from here; I may try to start from scratch -- yet again -- this weekend. 😕

Re: Cannot access workflows in app test account

zach_threadint — Tue, 05 Mar 2024 09:25:36 GMT

No problem @SPreston1, happy to try to help.

My final idea here is to try creating a free HubSpot CRM account with the same email address that you used to create your App Developer Account. Wait a while, then try creating a new app test account. Maybe having at least a free version of HubSpot CRM is a prerequisite here, but that's just a guess.

I hope you have some luck soon. Let me know how you get on.