HubSpot chat receives a message as "Unknown Visitor"

Sangeethaa — Wed, 14 Jun 2023 11:52:57 GMT

I had implemented the HubSpot live chat.. but the messages are still receives as a "UnKnown Visitor" in hubspot > Inbox..Is there a any way to identify the user.

I had tested in the local site only not yet published to the live website. Due to the "Unknown Visitor" issue, I am doing all these test cases in the local site only.

Here is the code. Is there anything is missed from my side? Kindly guide me.

Re: HubSpot chat receives a message as "Unknown Visitor"

Jaycee_Lewis — Thu, 15 Jun 2023 18:21:56 GMT

Hey, @Sangeethaa 👋 It's challenging to troubleshoot code from a screenshot. Can you add your code example as a reply and use the code block tool to assist with formatting?

Thanks! — Jaycee

topic Re: HubSpot chat receives a message as "Unknown Visitor" in APIs & Integrations

HubSpot chat receives a message as "Unknown Visitor"

Re: HubSpot chat receives a message as "Unknown Visitor"