topic Re: An error occurred while validating the integration authorization in APIs & Integrations

An error occurred while validating the integration authorization

LiveWebinar — Thu, 01 Jun 2023 08:58:23 GMT

Hi,

We're getting that error since a couple of days but nothing changed in our app.

In app scope settings there is:
crm.lists.read

crm.objects.contacts.read

crm.objects.contacts.write crm.lists.write crm.objects.companies.read crm.objects.marketing_events.read crm.objects.marketing_events.write

and this is exactly what we request in install URL.

any idea? something else changed ?

Re: An error occurred while validating the integration authorization

Jaycee_Lewis — Fri, 02 Jun 2023 16:00:26 GMT

Hey, @LiveWebinar 👋 Thanks for your question. I have a few basics for you to try to rule out common issues. This will help give the community relevant information about your issue.

Check your OAuth configuration – Ensure that your OAuth configuration, including the redirect URL and scopes, match between your HubSpot app and the authorization URL
Try a fresh authorization – Sometimes, re-authorizing your application will “fix” things. Try to uninstall and then reinstall your app for one of your test accounts
Check your server logs and HubSpot call logs

Thank you! — Jaycee

Re: An error occurred while validating the integration authorization

LiveWebinar — Tue, 06 Jun 2023 08:03:08 GMT

yes, we've checked oAuth settings and nothing has changed. Redirect url, scopes are same as in app settings. Now i see that when trying to integrate i'm getting agreement screen but ther is no chance to click on it because hubspot redirects that page in a second so maybe this is a problem.
So randomly we're getting agreement screen and validating error.

Please check video
https://cdn.livewebinar.com/gulios/hubspot.mov

Our install URL:
https://app.hubspot.com/oauth/authorize?response_type=code&client_id=CLIENT_ID&redirect_uri=https://app.livewebinar.com%2Fintegrations%2Fautomation%2Fcallback%3Fhubspot_authorized%3D1&scope=crm.lists.read%20crm.objects.contacts.read%20crm.objects.contacts.write%20crm.lists.write%20crm.objects.companies.read%20crm.objects.marketing_events.read%20crm.objects.marketing_events.write

Re: An error occurred while validating the integration authorization

LiveWebinar — Wed, 07 Jun 2023 09:28:04 GMT

still nothing. Tried to uninstall, changed scopes, removed scopes etc but getting agreement screen where there is no chance to agree because it redirects instantly

Re: An error occurred while validating the integration authorization

KMechaniszyn — Thu, 22 Jun 2023 07:33:00 GMT

Hi @Jaycee_Lewis . Do you have any other solution? We have more and more clients everyday asking about this HubSpot integration and why its doesn't work. Please help.

Re: An error occurred while validating the integration authorization

KMechaniszyn — Fri, 14 Jul 2023 13:27:50 GMT

Do you have any other ideas how we can solve this issue?