topic Re: Log SMS activity via API in APIs & Integrations

Log SMS activity via API

P12 — Mon, 10 Oct 2022 06:10:55 GMT

From CRM we are able to log an SMS activity same as a call. We have an engagement API to log calls but I was unable to find one for SMS.

Is there an API for the SMS or any future plans for the API because it was not there in the documentation only I found was a doc on manual logging.

Re: Log SMS activity via API

Teun — Mon, 10 Oct 2022 06:51:08 GMT

Hi @P12 ,

This currently is not possible (yet).

Maybe @Jaycee_Lewis can tell us if this is on the roadmap, otherwise, make sure to submit it as an idea.

Re: Log SMS activity via API

KGuinn — Mon, 20 Feb 2023 21:05:36 GMT

I am interested in this too. Righ tnow we are using heymarket and it can log to our timeline but not specifically as an SMS so we can't log it as an activity or have it update the "last contacted"

Re: Log SMS activity via API

Ketevan — Fri, 28 Apr 2023 12:46:15 GMT

Hello Teun,

I was logging SMS as "Note," but now, as there is SMS activity available, I'm trying to use API to log SMSs in Hubspot.

The one problem that I'm seeing is that I can't assign SMS to the user while I'm doing it with API, so I can't take reports, for example, "How many SMS was sent per user."

Is there any solution to that? Or is this something Hubspot will do in the near future?

Thanks for your answer in advance!

Re: Log SMS activity via API

ASavytski — Thu, 17 Aug 2023 03:40:19 GMT

Looks like the SMS API is live!

https://developers.hubspot.com/docs/api/crm/communications

Re: Log SMS activity via API

Ketevan — Thu, 17 Aug 2023 06:49:56 GMT

Hello @KGuinn

Logging SMS via API and assigning it to the user is possible.

You can use this guide: https://community.hubspot.com/t5/APIs-Integrations/Log-SMS-via-API-and-assign-it-to-the-user/m-p/787943#M63576

Re: Log SMS activity via API

Ketevan — Thu, 17 Aug 2023 06:51:03 GMT

For anyone who had the same issue, it is solved here: https://community.hubspot.com/t5/APIs-Integrations/Log-SMS-via-API-and-assign-it-to-the-user/m-p/787943#M63576