topic Re: Subscribe After Unsubscribe Does Not Work in APIs & Integrations

Subscribe After Unsubscribe Does Not Work

smj-php — Tue, 17 Jan 2023 17:17:11 GMT

Hi.

My usecase is; when users 'register' at our site we allow them to subscribe to a 'newsletter' with an opt-in checkbox. We then call the subscription API and subscribe them.

After the user is registered, they have an 'edit profile' page where their subscriptions are listed, with option to enable or disable the subscriptions.

If a user who has previously subscribed to the 'newsletter', then decides to unsubscribe, we can achieve this via the Subscription API.

The problem with the API occurs when that same user attempts to subscribe to the 'newsletter' again. The request to the Subscription API will return;

Subscription 666999666 for asdf@asdf.com cannot be updated because they have unsubscribed

This makes no sense. Can someone explain where I am going wrong, or how I can achieve the "re-subscribe" feature via the API?

Re: Subscribe After Unsubscribe Does Not Work

Jaycee_Lewis — Wed, 18 Jan 2023 20:05:49 GMT

Hi, @smj-php 👋 The fast answer is, you are not missing an option. It is not possible to resubscribe contacts once they've been opted out via this endpoint — Update email subscription status for an email address. As noted in the documentation: “Note: If you OPT OUT of all emails or a specific email subscription type for a recipient, there is NO UNDO for this operation.”

If you have a moment, adding your use case and pain points to this thread will be helpful in keeping this need in front of the product team — Resubscription Endpoint.

I understand this is not the answer you were wanting. And I don't want this to sit unresolved.

Best,

Jaycee

Re: Subscribe After Unsubscribe Does Not Work

smj-php — Wed, 18 Jan 2023 20:52:05 GMT

Thank you @Jaycee_Lewis for letting me know the status of the API.

Re: Subscribe After Unsubscribe Does Not Work

Jaycee_Lewis — Wed, 18 Jan 2023 22:27:51 GMT

Hi, @smj-php. You are welcome.

Best,

Jaycee

Re: Subscribe After Unsubscribe Does Not Work

HFjällman — Tue, 18 Apr 2023 10:49:30 GMT

I use Hubspot for internal newsletters and have a colleague who has unsubcribed by mistake and wants to be added to the email list again. Do I understand the above correctly that there is no way to add him to any newsletters again once he has unsubscribed?