topic Calling SDK - Update Engagement in APIs & Integrations

Calling SDK - Update Engagement

kumarb1 — Thu, 06 Apr 2023 12:08:01 GMT

Hello,

I am working on HubSpot Calling SDK, for that I have downloded SDK from GitHub and followed further steps.

Now, when I start a call, engagement is getting created from below code,

onDialNumber: (data, rawEvent) => { appendMsg(data, rawEvent); const { phoneNumber } = data; state.phoneNumber = phoneNumber; window.setTimeout( () => cti.outgoingCall({ createEngagement: true, phoneNumber }), 500 ); },

But, after call end It's not getting Updated with call durection.

onEndCall: () => { window.setTimeout(() => { cti.callEnded(); }, 500); },

Can you please let me know, how to update that within SDK?

Re: Calling SDK - Update Engagement

himanshurauthan — Thu, 06 Apr 2023 16:08:05 GMT

Hello @kumarb1

To update the engagement with call duration in the HubSpot Calling SDK, you can use the updateEngagement method provided by the SDK.

Here's an example of how you can update the engagement with call duration:

onEndCall: () => { window.setTimeout(() => { // Calculate call duration const durationInSeconds = Math.floor((Date.now() - state.callStartTime) / 1000); // Update engagement with call duration cti.updateEngagement({ engagementId: state.engagementId, metadata: { call_duration: durationInSeconds } }); // End call cti.callEnded(); }, 500); }

In this example, we first calculate the call duration in seconds using the current time and the call start time stored in the state object.

We then call the updateEngagement method with the engagement ID and the metadata object containing the call_duration field set to the calculated duration in seconds.

Finally, we call the callEnded method to mark the call as ended.

Note that the engagement must have been created with createEngagement: true for the updateEngagement method to work. If createEngagement is set to false, you will need to create the engagement first and then update it with the call duration.

Re: Calling SDK - Update Engagement

kumarb1 — Fri, 07 Apr 2023 07:20:05 GMT

Hello,

Thank you for the detailed code, but unfortunately, it is not working for me,
Please take a look at this error,