topic Unable to install the app in APIs & Integrations

Unable to install the app

Loginext — Thu, 23 Mar 2023 07:08:23 GMT

I have created the app, while installing getting an below error.

"Couldn't complete the connection
This account doesn't have access to some HubSpot features that are required by this app. Please contact the app developer."

How to remove above error?

Re: Unable to install the app

Jaycee_Lewis — Thu, 23 Mar 2023 19:44:20 GMT

Hey, @Loginext 👋 You'll need to provide more details, as there are numerous ways this issue can occur. For example:

what are the scopes your app is requesting?
what type of account are you installing your app in? An app test account created from your dev portal? Or a production portal? — Free, Starter, Professional, for example?
what account type, if production? Sales, Marketing, Service Hub, etc

Best,

Jaycee

Re: Unable to install the app

DK63 — Wed, 27 Dec 2023 06:06:45 GMT

Hi, I am also facing same issue, can you please help to resolve?
1. I added all the scope in my account
2. I tried my developer account and also test account which created from developer account.After choosed account shown error like "Couldn't complete the connection
This account doesn't have access to some HubSpot features that are required by this app. Please contact the app developer."
3. my account type - i dn't know i am first time to hubspot as per refered docuemntation i created developer account trial purpose only.

Can you please help to resolve asap since i need to get access token to access Rest API's?