topic Re: Opening live chat via javascript in APIs & Integrations

Opening live chat via javascript

chriscardone — Sat, 22 Dec 2018 23:26:26 GMT

We're trying to make it so a button can open the live chat widget via javascript, how could we do this?

(by live chat, I am referring to the hubspot live chat widget)

Re: Opening live chat via javascript

IsaacTakushi — Thu, 27 Dec 2018 15:03:41 GMT

Your request seems similar to this topic. If you use JavaScript to append #hs-chat-open to the end of the URL, the chat widget will open immediately.

Check out the documentation here .

This feature was implemented due to feedback on this HubSpot Community request . The thread includes some helpful code examples from other developers.

Re: Opening live chat via javascript

tjoyce — Fri, 03 May 2019 14:45:12 GMT

You could also do -

hubspot.messages.EXPERIMENTAL_API.requestWidgetOpen()

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tim@belch.io

Re: Opening live chat via javascript

cbarley — Sun, 05 May 2019 23:38:20 GMT

hi @chriscardone and @tjoyce , we also just released a Conversations Live Chat Widget API, where you can use this this function to open the widget:

window.HubSpotConversations.widget.open();

Re: Opening live chat via javascript

peacepostman — Mon, 13 May 2019 10:22:45 GMT

Hello,

We succeed using this javascript call:

// Open chat
HubSpotConversations.widget.open()

// Close chat
HubSpotConversations.widget.close()

Best regards,

Re: Opening live chat via javascript

rampatra — Thu, 23 Apr 2020 19:47:39 GMT

This worked for me. Also, is there a way to also type in a default message automatically from the user side when the window opens?

Re: Opening live chat via javascript

hakancanada — Fri, 17 Feb 2023 19:49:07 GMT

Hi all,

Is it possible to hide bubble on mobile and only allow users to open with link clicking?