topic Re: Contact Center app integration in APIs & Integrations

Contact Center app integration

GSzalai — Mon, 12 Dec 2022 19:02:49 GMT

Dear Community!

We want to integrate our Contact Center solution with HubSpot. I've found that it's possible exchange data about the Contacts between HubSpot and our app, so they can run side-by-side and share data. But we want to go further. Is it possible to have an iframe floating here in HubSpot, kind of like the Chat bubble on the bottom right? Visible at all times. Or any other solution where we can keep a session alive with our servers, and display some controls? (To connect an automatically dialed call, and controls for it. Maybe even buttons to open up the corresponding Contact in HubSpot, so the agent can see previous interactions)

Many thanks,

Gergely

Re: Contact Center app integration

Jaycee_Lewis — Tue, 13 Dec 2022 18:35:38 GMT

Hi, @GSzalai 👋 Thanks for reaching out! Let's see if we can get the conversation going. Hey, @himanshurauthan @Gonzalo @Mark_Ryba, do you have any experience with this type of project?

Best,

Jaycee

Re: Contact Center app integration

GSzalai — Sun, 18 Dec 2022 21:03:23 GMT

Hi Everyone !

Thanks for encouraging others to help 🙂

From the lack of answers, should I assume that there is no solution to do what we described in the original question? @Jaycee_Lewis @himanshurauthan @Gonzalo @Mark_Ryba

Many thanks,

Gergely

Re: Contact Center app integration

Mercedescordova — Mon, 13 Feb 2023 19:53:17 GMT

Hola, en Nua contamos con la integración que necesitas,

te dejo el enlace para que lo puedas revisar, https://www.nuatechnology.com/contactcenterhubspot

Si desea conversar un poco más al respecto le dejo mi agenda, https://meetings.hubspot.com/mercedes-eliana

sientase con la libertad de agendar en el espacio que más le acomode,

Saludos,

Mercedes Córdova