topic Re: Live chat in iOS/Android app in APIs & Integrations

Live chat in iOS/Android app

Kirill_Pyulzyu — Thu, 20 Sep 2018 07:49:02 GMT

Hi
We need to implement livechat with support team in our iOS/Android apps. Is it possible to make it with hubSpot? Maybe there is somekind SDK or API for that?
Thanks

Re: Live chat in iOS/Android app

IsaacTakushi — Wed, 26 Sep 2018 17:34:58 GMT

Hi @Kirill_Pyulzyu,

At this time, HubSpot does not offer any SDKs or APIs that would enable native, live chat functionality in mobile apps.

If you are Service Hub users, however, I can think of two alternate solutions to HubSpot's live chat tool:

Use the Tickets API to create tickets for your support team from in-app actions. Tickets would have to be followed up via email, however.
Integrate the Facebook Messenger Platform with your mobile apps. HubSpot is planning to add Facebook Messenger as a supported Conversations channel in the future.

Re: Live chat in iOS/Android app

Kirill_Pyulzyu — Thu, 27 Sep 2018 08:46:36 GMT

Thanks for information!

Re: Live chat in iOS/Android app

Teresa1 — Tue, 11 Feb 2020 08:56:08 GMT

Hello,

We really like to use HubSpot to integrate all our customer feedbacks in one place, including emails, forms and Live Chat messages. But not being able to offer live Chat support in our iOS/Android app undermines our customer experience. Is there any chance that this might be in your schedule and will roll out in the future?

Thanks.

Re: Live chat in iOS/Android app

RDHanson — Wed, 13 May 2020 23:52:20 GMT

Any site of this valuable feature on the horizon? We are not sitting in front of a computer most of the time.

Re: Live chat in iOS/Android app

timnz — Thu, 28 May 2020 04:08:13 GMT

This would be really useful, things like this are the biggest limitation on shifting from Intercom to HubSpot for service.

Re: Live chat in iOS/Android app

clarenceqredo — Thu, 04 Jun 2020 18:07:19 GMT

Hi this is marked solved but solution doesn't deliver the requirement to be able to place Hubspot chat into mobile app like Intercom does. We are looking to centralise our chat support functionality and CRM. Without Mobile SDK we would instead not enable hubspot chat and use intercom for all our support chat. Which is annoying as it will create two CRM databases. Please do let us know if this is on a roadmap?

Re: Live chat in iOS/Android app

dmaxwell — Mon, 22 Jun 2020 19:00:54 GMT

Would suggest that if HubSpot is looking at integrating FB functions, it would be great to include the ability to monitor / respond to comments made in FB ads (including if FB ads are run by an agency). Need to have the ability to respond to all types of FB messaging in once place to be able to use InBox properly.

Re: Live chat in iOS/Android app

brandonthonen — Mon, 23 Nov 2020 18:32:24 GMT

Is there any update on this?

Re: Live chat in iOS/Android app

LPetrova — Mon, 14 Feb 2022 11:53:45 GMT

Hi - is there an update on the question above? We would really love to have our chat integrated not only on the website but on the platform as well like Intercom does. Thanks in advance for your prompt response.

Re: Live chat in iOS/Android app

realflash — Wed, 23 Mar 2022 17:15:30 GMT

The HubSpot mobile app now has Conversations available in More (at least on Android), wherein you can interact with chat visitors. If you go into Notifications under Preferences you can get notified when new conversations start, and when the person you are conversing with replies.

Re: Live chat in iOS/Android app

fkufner — Sat, 02 Apr 2022 20:10:31 GMT

Need updated answer on this. I just signed up and this is a showstopper

Re: Live chat in iOS/Android app

MiaSrebrnjak — Mon, 16 May 2022 16:06:25 GMT

Hi @fkufner & @LPetrova,

thank you for your comments. After checking our documentation, I can confirm that we currently don’t have native support for live chat in mobile apps.

Potential workarounds:

Embed the chat widget into a website and load that page as part of the app.
Embed a Facebook Messenger chat widget into the app then use the HubSpot <> FBM native integration to manage bots & chatflows.

I've also found this feature request in our Ideas forum, where other users are requesting this functionality. We use the Ideas forum to collect ideas on how we can improve the product for our customers. Product pays particular attention to the top voted ideas & takes them into consideration along with other feedback channels; it would therefore be great if you give the idea an upvote. Thank you!

Cheers
Mia, Community Team

Re: Live chat in iOS/Android app

SEddala — Tue, 17 May 2022 20:31:29 GMT

I agree..we do need chat support in our native mobile apps (iOS and Android ). It is reallys stopping thing to use hubspot..

Our team moved to hubspot without cross checking this one.. 😞

Re: Live chat in iOS/Android app

fkufner — Thu, 26 May 2022 14:14:48 GMT

Have you decided on a solution? I am looking at intercom, kommunicate, ada

Re: Live chat in iOS/Android app

JMarston — Mon, 13 Feb 2023 18:25:08 GMT

This is bananas. Every other CRM vendor we've looked at has it. HubSpot is massive, how on earth can it not have an ability to hook chat into a mobile app at this point? Bonkers.

Re: Live chat in iOS/Android app

ecallaghan — Wed, 08 Mar 2023 16:37:08 GMT

Is this answer still true?