topic Re: How to check if chat widget is available (timeframe set)? in APIs & Integrations

How to check if chat widget is available (timeframe set)?

jpfaller — Wed, 25 Jan 2023 11:56:35 GMT

Hello everyone!

We have a chat widget on our website which works totally fine. In the HubSpot settings, we've set a specific timeframe in which this widget is visible on our website (09:00 - 17:00). Outside of this timeframe, the widget is hidden.
Now, we've built custom buttons we're using on our website that opens the chat on button press, via the open()-function. But if a visitor visits our website in the evening, for example at 19:00, the chat is not available and so a button has no functionality.
Unfortunately, I can't find any possibility to check the timeframe set in HubSpot with which I could hide the buttons in case the chat widget is hidden (= outside of set time the chat is available).
Is there any way for doing that? Or is there any way I could check if the widget itself is loaded and really visible?

Thanks in advance!

Re: How to check if chat widget is available (timeframe set)?

Jaycee_Lewis — Thu, 26 Jan 2023 18:37:10 GMT

Hi, @jpfaller 👋 Thanks for reaching out. Hey @CMcKay @albertsg @miljkovicmisa, do you have any thoughts here?

Additionally, thank you for taking time to lay out what you've tried and the roadblocks and limitations you are facing. It helps the community so much when trying to offer suggestions.

Best,

Jaycee

Re: How to check if chat widget is available (timeframe set)?

CMcKay — Thu, 26 Jan 2023 18:41:37 GMT

So you also don't want to show the Button in the off hours? Or you want to show the button in the off hours and popup the chat?

Re: How to check if chat widget is available (timeframe set)?

jpfaller — Fri, 27 Jan 2023 08:10:18 GMT

I would like to not show the button during the off hours.

Re: How to check if chat widget is available (timeframe set)?

miljkovicmisa — Fri, 27 Jan 2023 09:11:33 GMT

Hi @jpfaller , you could use the javascript variable that is available like this:

console.log(hubspot_live_messages_running);

This returns the value true of false depending on if the chat is currently running.

Other options include the javascript available object HubSpotConversations which you can console log to see available functions.

If you need any further help don't hesitate to write here.

If my answer was helpful please mark it as a solution.

Re: How to check if chat widget is available (timeframe set)?

jpfaller — Wed, 01 Feb 2023 16:21:43 GMT

Thanks for your reply, @miljkovicmisa!

Unfortunately, it's not solving my issue. The var `hubspot_live_messages_running` also returns `true` if the chat is hidden (= off hours as defined in HubSpot).

In the object `HubSpotConversations`, I can't see anything that really helps me since the chat-widget itself is loaded in the background but not shown since it's off-hours.