topic Limit features in integrations in APIs & Integrations

Limit features in integrations

oyvindwe — Mon, 09 Jan 2023 06:56:47 GMT

We have enabled chat flow in our application for support, but then we noticed that all other enabled features also get active, e.g. non-HubSpot Forms and ads pixels. The former ended up with producing a lot of garbage in our contacts database, and the latter gave us security errors on the browser console due to CSP, so we had to disable both.

Is it possible to control which features are enabled when installing the tracking cookie? Which chatsflows that are enabled can be controlled from HubSpot, but I would really prefer that this is done on the integration site, e.g. by passing in some configuration to enable/disable features when installing the tracking code.

Re: Limit features in integrations

Syeda_Fatima — Mon, 09 Jan 2023 07:36:53 GMT

Hi @oyvindwe, I think, Unfortunately, it is not possible to control which features are enabled when installing the tracking cookie.

However, you can control which chatflows are enabled within HubSpot. To do this, navigate to Settings > Conversations > Chatflows. From here, you can manage which chatflows are active for your account.

Additionally, you can also control which chatflows appear on certain pages. To do this, navigate to Settings > Conversations > Chatflows and select the chatflow you'd like to manage. Scroll down to the 'Visible on Pages' section and use the toggle to control which pages the chatflow appears on.

Re: Limit features in integrations

oyvindwe — Mon, 09 Jan 2023 07:48:51 GMT

Yes, as I wrote in the original post, I am aware that it is possible to control enabling the chatflows.

From a security perspective I find it horrendeous that there is no similar control of the non-HubSpot-forms, as that is a very invasive integration. The ad pixels are more of an nuiscance, but will show up in security audits and penetration tests.