topic Re: Error when add Tickets scope: Couldn’t complete the connection You don’t have permission to conn in APIs & Integrations

Error when add Tickets scope: Couldn’t complete the connection You don’t have permission to connect

TChu7 — Wed, 14 Dec 2022 08:32:26 GMT

Hi team,

I have trouble when trying to obtain an access token following this instruction: https://developers.hubspot.com/docs/api/oauth-quickstart-guide

Before, my app had only 3 scopes crm.objects.contacts.readcrm.objects.companies.readcrm.objects.owners.read :

Then I can get an access token

Now, I added a "tickets" scope to my app, modified the SCOPES variable in quickstart.py scripts, and delete hstoken.pickle file, and run the quickstart.py script again

I select the account with full permission of services and tickets granted:

But I received an error:

Could you please help me to resolve this issue?
My app ID is 1311751,
My acc ID is 1605652
Thank you

Re: Error when add Tickets scope: Couldn’t complete the connection You don’t have permission to conn

Jaycee_Lewis — Wed, 14 Dec 2022 20:21:42 GMT

Hi, @TChu7 👋 Thanks for reaching out. Non-specific errors and warnings like this can be frustrating. I have a few questions to help get us started:

For the portal you are installing the app in, is your User a Super Admin?
Do you have an App Test Account (created via your Developer portal) that we can test with?
If so, can you create a non-super admin user for yourself, include the permissions from your screenshot and enable this additional permission? (this is a long shot, but I had similar cases while in support and this helps rule out some common things)

Thank you for the additional information! — Jaycee

Re: Error when add Tickets scope: Couldn’t complete the connection You don’t have permission to conn

TChu7 — Thu, 15 Dec 2022 04:52:55 GMT

Thank you for your response, after edit property settings, It works
Thank you so much 😄

Re: Error when add Tickets scope: Couldn’t complete the connection You don’t have permission to conn

Jaycee_Lewis — Thu, 15 Dec 2022 20:38:22 GMT

You are very welcome! — Jaycee