topic Re: Create Ticket Scope for Private App in APIs & Integrations

Create Ticket Scope for Private App

chriscbs — Sat, 19 Nov 2022 14:06:45 GMT

I'm migrating my integrations to Hubspot Private Apps.

I've created an app and granted it the Ticket scope, but when I try to create a ticket I get the following response: "This app hasn't been granted all required scopes to make this call. Read more about required scopes here: https://developers.hubspot.com/scopes"

There is only a Request scope in the list of scopes for private apps (no Write). How can I grant the right scope to be able to create tickets?

Re: Create Ticket Scope for Private App

tominal — Mon, 21 Nov 2022 01:23:50 GMT

Hey @chriscbs,

What do your current scopes look like in your code? The scopes have been changed to be more granular and it is easy to mess up.

Re: Create Ticket Scope for Private App

chriscbs — Tue, 29 Nov 2022 13:50:08 GMT

Thanks Tominal. I'm using the hubspot-api-python sdk and it turns out that I was just calling the wrong method. Using api_client.crm.tickets.basic_api.create() with the Ticket scope granted in the private app worked.