topic Ten seconds rolling limit in APIs & Integrations

Ten seconds rolling limit

StephanSchoema1 — Fri, 07 Oct 2022 14:01:04 GMT

We have an Enterprise account, and according to the usage details page we should be set up for a rolling limit of 150 requests per ten seconds. This, however, is not reflected in the X-HubSpot-RateLimit-Max header, which is still 100. The X-HubSpot-RateLimit-Daily is reflecting the correct Enterprise limit of 500000.

Is this a bug from HubSpot's side, or is something in our subscription blocking this upgrade?

Re: Ten seconds rolling limit

TitiCuisset — Tue, 11 Oct 2022 07:51:16 GMT

Hi @StephanSchoema1

Thank you for reaching out!

This is strange. I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

I want to tag some of our top contributors here as well - @Teun @louischausse are you experiencing this issue too?

Thank you!

Best

Tiphaine

Re: Ten seconds rolling limit

louischausse — Thu, 20 Oct 2022 19:21:41 GMT

Weird ... I would recommend asking to support as well. Enterprise limit is indeed 150 not 100

Re: Ten seconds rolling limit

StephanSchoema1 — Thu, 20 Oct 2022 19:24:17 GMT

Hi @louischausse, I had a chat with support and they fixed the issue. All good. Thanks for your interest in the matter.

Re: Ten seconds rolling limit

StephanSchoema1 — Thu, 20 Oct 2022 19:25:52 GMT

I had a chat with support and after some to-and-fro they got the issue sorted. Enterprise should indeed have a 10 second 150 request limit. Thanks!