topic Re: Form Views not updated when submitting form through API in APIs & Integrations

Form Views not updated when submitting form through API

DMihaylov — Tue, 06 Sep 2022 19:15:57 GMT

I'm using a custom form and submitting the data through API. However I'm not getting the form views count correctly.

I've tested both API endpoints (v2 and v3):

https://forms.hubspot.com/uploads/form/v2/PORTAL_ID/FORM_ID

and

https://api.hsforms.com/submissions/v3/integration/submit/PORTAL_ID/FORM_ID

I've included the cookie token in both request and the form views are still not updated.

Is this thing even working?

Re: Form Views not updated when submitting form through API

Jaycee_Lewis — Wed, 07 Sep 2022 20:30:33 GMT

Hi, @DMihaylov 👋 Can you provide more details? The Form endpoints themselves are functional and supported. But without more details, it is likely the community will not be able to assist.

Questions:

Are the form submissions tracking? Or is it that both submissions and views are not working as expected?
Is it working for you specifically? But not for some of your contacts? Or is it not working at all?
Can you link to a page where the form lives? Or post, using a code block, an example form request? So the community can see how you've set things up?

Thanks for the additional information. — Jaycee

Re: Form Views not updated when submitting form through API

DMihaylov — Thu, 08 Sep 2022 06:24:04 GMT

Hi Jaycee!

Thank you for your response! I already spoke with Lorena Demarco from HubSpot's support. It seems that there is no way to update form views count when one is using the API.