topic Re: How to change position of HubSpot chat icon in APIs & Integrations

How to change position of HubSpot chat icon

j_j — Wed, 12 Sep 2018 11:34:02 GMT

Hi,

Please can someone tell me how to change the position of the HubSpot chat icon. We have an embed code (JavaScript) and the chat icon appears on the bottom right. Can we change this position, say to bottom left?

Thanks in advance,
J

Re: How to change position of HubSpot chat icon

IsaacTakushi — Tue, 18 Sep 2018 22:40:15 GMT

Hi @j_j,

At this time, it is not possible to reposition the live chat widget.

I certainly see value in being able to do so, however. I recommend upvoting and commenting on this HubSpot Community Idea to help it become a reality. This information is sent directly to our Product team and helps prioritize feature requests that have the greatest impact on our customers. I’ve already upvoted the idea and will also do my part and pass your feedback along through internal channels.

Re: How to change position of HubSpot chat icon

jpas — Tue, 23 Mar 2021 18:45:47 GMT

hi,

it's been a few years since this was asked. has this feature made it to the roadmap yet? i think this would be a very useful feature to add.

it would be great to move it as it currently intereferes with our cookie warning and i believe the recaptcha v3 widget on some pages.

thanks,

Re: How to change position of HubSpot chat icon

Electro-spaz — Mon, 10 May 2021 12:25:18 GMT

I was wondering the same thing. It must be doable via either CSS or by editing the associated PHP with hubspot plugin for wordpress. Looking into it, it's !important.

Re: How to change position of HubSpot chat icon

Ninailes — Tue, 22 Jun 2021 21:30:06 GMT

we need this feature too. Is it a thing yet?

Re: How to change position of HubSpot chat icon

NDigitalStore — Tue, 06 Jul 2021 09:49:50 GMT

Need it ASAP

Re: How to change position of HubSpot chat icon

MSchipper — Thu, 05 Aug 2021 08:52:21 GMT

We need this feature too. We want it in our top bar because we already have a notification icon in the bottom corners

Re: How to change position of HubSpot chat icon

CMcKeown — Fri, 05 Nov 2021 17:08:07 GMT

We would like this feature too. Can you please give us a timeframe?

Re: How to change position of HubSpot chat icon

SMathiasen — Thu, 25 Nov 2021 09:52:22 GMT

Any update on this? It is quite usefull to be able to move it around

Re: How to change position of HubSpot chat icon

BSimmons1 — Thu, 02 Dec 2021 21:36:52 GMT

This has been an option for a while now. Settings > Inbox > Inboxes > Choose your inbox in the dropdown > Hover your mouse on the Chat channel section and click on Edit > You can here choose where to display the widget on your website.

Re: How to change position of HubSpot chat icon

JRyan7 — Mon, 27 Jun 2022 14:13:58 GMT

Looking to deal with the same issue my theme has a fixed footer on mobiles and your chat icon overalays over the top of that footer. So looking to move your icon !

Re: How to change position of HubSpot chat icon

Ninailes — Mon, 27 Jun 2022 16:39:07 GMT

that won't work and I find Hubspot chat box is not as good at this SMS app we installed https://app.salesmessage.com/ collect ppl cell phone and your chat with them is on their SMS not on the browser.

Re: How to change position of HubSpot chat icon

MRoman7 — Thu, 30 Jun 2022 11:19:09 GMT

Do you know how to manage this issue of change the position of HubSpot chat icon?

Re: How to change position of HubSpot chat icon

MRoman7 — Thu, 30 Jun 2022 11:19:39 GMT

Do you know how to manage this issue of change the position of HubSpot chat icon? 2022

Re: How to change position of HubSpot chat icon

IThompson — Wed, 26 Oct 2022 20:43:06 GMT

Hello,

Now we are able to change the side of the chat icon. Please go to settings > Tools: Inbox > Inboxes > Channels: Chat: view > Chat widget placement - See image below:

Please, let met me know if you guys have any question 😁

Re: How to change position of HubSpot chat icon

Jannick — Thu, 02 Mar 2023 15:04:02 GMT

Hi! I juts tried this solution but the option isn't available for me. Did you change the location of where this setting can be found?