topic Re: Tracking on Hubspot chat with Google Tag Manager in APIs & Integrations

Tracking on Hubspot chat with Google Tag Manager

mbl-inspari — Thu, 07 Dec 2017 07:24:37 GMT

Hi
I’m trying to track on how mange users who are opening our chat. We are using Hubspot’s chat tool. But the Tag Manager can’t tag the module - is there anybody who has tried this and have a solution?

I’m trying to tag with the class: reagan–widget-loaded

Re: Tracking on Hubspot chat with Google Tag Manager

Shivraj_Badu — Tue, 10 Jul 2018 05:00:42 GMT

In Google Tag Manager, I select a Custom HTML tag and paste:

<!-- Start of HubSpot Embed Code -->
<script type="text/javascript" id="hs-script-loader" async defer src="//js.hs-scripts.com/xxxxxx.js"></script>
<!-- End of HubSpot Embed Code -->

In the HTML section, Then select pageView trigger, and chat widget is working for me.

Re: Tracking on Hubspot chat with Google Tag Manager

yudhi_hamzah — Fri, 07 Sep 2018 01:52:34 GMT

Hi @Shivraj_Badu, do you know what trigger to use if the chat window is clicked?

Re: Tracking on Hubspot chat with Google Tag Manager

mbl-inspari — Thu, 04 Oct 2018 07:34:52 GMT

Hi @Shivraj_Badu

I also need a trigger when a customer interact with the chat - not only a trigger that checks if the chat is online. Do you have a solution for that?

Best

/Mads

Re: Tracking on Hubspot chat with Google Tag Manager

Shivraj_Badu — Fri, 05 Oct 2018 04:31:59 GMT

Hi @yudhi.hamzah and @madslemvigh don't have that solution right now.

Re: Tracking on Hubspot chat with Google Tag Manager

anais_martin — Sun, 02 Dec 2018 08:15:57 GMT

Hi all,

Does anyone find a solution about how to track Hubspot chat interaction with GTM?

Thanks in advance.

Anaïs

Re: Tracking on Hubspot chat with Google Tag Manager

IsaacTakushi — Mon, 03 Dec 2018 15:24:13 GMT

Hi all,

Unfortunately, I have yet to find a solution to this. See this related topic.

I certainly see value in tracking custom interactions with the live chat tool, however. I recommend upvoting and commenting on this HubSpot Community Idea and any other topics which match your use case to help them become realities.

This information is sent directly to our Product team and helps prioritize feature requests that have the greatest impact on our customers. I’ve already upvoted the idea and will continue to pass your feedback along through internal channels.

Re: Tracking on Hubspot chat with Google Tag Manager

coercomat — Wed, 13 Mar 2019 07:12:25 GMT

Anyone who has founnd a way to do this?

Re: Tracking on Hubspot chat with Google Tag Manager

coercomat — Wed, 13 Mar 2019 07:16:43 GMT

@mbl-inspari have you found a way to track chat interaction? and maybe add at least 30 second duration? to filter out the less qualified?

Re: Tracking on Hubspot chat with Google Tag Manager

mbl-inspari — Wed, 13 Mar 2019 07:57:22 GMT

hi coercomat

nope, unfortunately the chat is embedded - so it's at the moment impossible to track.

Re: Tracking on Hubspot chat with Google Tag Manager

coercomat — Wed, 13 Mar 2019 07:59:11 GMT

@mbl-inspari thanks for the reply, at least I know it's not doable 🙂

Re: Tracking on Hubspot chat with Google Tag Manager

Djones — Tue, 14 Jun 2022 17:18:12 GMT

I wrote a step by step on how I track Hubspot chat with Google Tag Manager here - Hope it helps!

Re: Tracking on Hubspot chat with Google Tag Manager

PieterIEDM — Fri, 05 Aug 2022 09:09:48 GMT

This works perfectly. Thank you.