topic Configuration of conversation owners and external integration of a widget in Hubspot inbox. in APIs & Integrations

Configuration of conversation owners and external integration of a widget in Hubspot inbox.

VPauliukevich — Mon, 16 May 2022 12:07:26 GMT

Hi, there!

I will be happy if you help me with two questions:

Our team wants to integrate a widget of Localise Messages service into Hubspot Inbox, so this widged will catch the messages from the inbox and display the translation of messages. Is there any API which allows to do this?
I'm looking for the way how to configure a conversation assignment depanding in what language the conversation has started .
For example, if the conversation has started in English, then owner of this conversation is "Agent 1". If the conversation has started in Spanish, then owner of this conversation is "Agent 2". Is it possible to configure in Workflows or in other ways?

Here is about how Localise Messages workes with Intercom: https://docs.lokalise.com/en/articles/6092383-lokalise-messages-for-intercom-language-based-routing-and-analytics#h_45258b103a.

Thank you in advance!

Re: Configuration of conversation owners and external integration of a widget in Hubspot inbox.

dennisedson — Tue, 17 May 2022 13:27:45 GMT

@Jupita_team 👋. Would you have some advice for @VPauliukevich ?

Re: Configuration of conversation owners and external integration of a widget in Hubspot inbox.

Jupita_team — Tue, 17 May 2022 13:57:03 GMT

Hi VPauliukevich,

Sounds like a great idea, whilst I haven't developed anything like this personally I would imagine something like language layer (https://languagelayer.com) might work. You could retrieve the first utterance of each conversation and send that to the API and based upon that response assign a particular agent, also I believe Google Cloud has APIs for both translation and detection... hope this helps!

Regards,

Alexander