topic Re: Conflict error while trying to update contact email in APIs & Integrations

Conflict error while trying to update contact email

ArturRod — Fri, 18 Feb 2022 12:37:30 GMT

I'm trying to update a contact via API, but every time I try to update the contact email I'm getting this error:

{
   "status": "error",
   "message": "A contact with the email 'email@email.com.br' already exists.. Existing ID: 1234567",
   "correlationId": "b3c4654a-81db-424a-ac4b-d918c87062dd",
   "category": "CONFLICT"
}

Any idea what's going on?

Re: Conflict error while trying to update contact email

TitiCuisset — Mon, 21 Feb 2022 09:23:52 GMT

Hi @ArturRod

Thank you for reaching out.

I want to tag some of our experts on this - @himanshurauthan @JBeatty do you know what could be happening here?

Thank you!

Best

Tiphaine

Re: Conflict error while trying to update contact email

JBeatty — Mon, 21 Feb 2022 18:39:29 GMT

Hi @ArturRod,

This could be a few things, could you share the endpoint you are calling, and your request body?

Re: Conflict error while trying to update contact email

ArturRod — Wed, 23 Feb 2022 13:35:45 GMT

Of course @JBeatty

The endpoint:

https://api.hubapi.com/crm/v3/objects/contacts/9948901?hapikey=

The request body:

{ "properties": { "lifecyclestage": "opportunity", "hs_lead_status": "OPEN_DEAL", "email": "email@email.com", "firstname": "Maria", "lastname": "José", "company": "Company Name", "phone": "+553199999999", "mobilephone": "+5531999999999", "city": "BELO HORIZONTE", "website": "website.com", "jobtitle": "SÓCIO", "cnpj_novo": "90782530000121", "razao_social": "Razão Social", "segmento_de_atuacao": "Facilities" } }

* I changed just the properties info, because it's a client info

Re: Conflict error while trying to update contact email

JBeatty — Wed, 23 Feb 2022 20:21:48 GMT

Hi @ArturRod,

Running this example request I was only able to get the same error code if the email field matched that of an existing contact. Basically, you were trying to update a contact to have an identical email to that of another contact, but emails are unique between all contacts in a hubspot account, so hubspot would not let you, as then there would be two contacts with the same email.

Re: Conflict error while trying to update contact email

abssd — Wed, 06 Jul 2022 17:02:27 GMT

I have the same issue, if the email addresses are similar. It adds the email address to the list of email addresses and changes the name/phone number on the record.

I only want this issue, if the email address is an exact match.

How can I do that??