topic Re: I can't use HTML or Markdown in Timeline event template in APIs & Integrations

I can't use HTML or Markdown in Timeline event template

EKao — Fri, 14 Jan 2022 21:22:11 GMT

As the title, even on the website stating we can use it, I'm not sure why it's not taking my code.

This is what I put in the detail template.

<html>
<body>
RMA number: {{ RMANUM }} <br />
RMA Date: {{ RMADate }} <br />
RMA Detail: {{ RMADetail }} <br />
</body>
</html>

It treats everything as text. I just want to get the linebreak working.

Thanks.

dennisedson — Tue, 18 Jan 2022 15:54:19 GMT

Did you happen across this solution?

EKao — Wed, 19 Jan 2022 16:43:47 GMT

Thanks for responding. Unfortunately, it's still not working for me.

I'm really confused right now.

Thanks.

dennisedson — Mon, 24 Jan 2022 14:20:19 GMT

Perhaps @kizus can assist 🙏