topic Re: API error on creating Ticket in APIs & Integrations

API error on creating Ticket

SDijkstra — Tue, 30 Nov 2021 14:49:26 GMT

Hi,

I am using the PHP API and I am trying to create a new ticket with the API, but I am getting the following error.

Exception when calling basic_api->create: [400] Client error: `POST https://api.hubapi.com/crm/v3/objects/tickets?hapikey=XXX` resulted in a `400 Bad Request` response: {"status":"error","message":"Error creating TICKET. Some required properties were not set.","correlationId":"a0136598-f (truncated...)

I am using the documentation:

https://developers.hubspot.com/docs/api/crm/tickets#anchor-post-/crm/v3/objects/tickets

I remove the API-key, but the API connection is valid, but I am getting the error above when I am trying to add a ticket.

I am trying to use this properties:

$properties = [
"hs_pipeline" => "support_pipeline",
"hs_pipeline_stage" => "open",
"hs_ticket_priority" => "HIGH",
"hubspot_owner_id" => "",
"subject" => "Example Ticket",
"content" => "I am creating a new ticket"
];
$SimplePublicObjectInput = new SimplePublicObjectInput(['properties' => $properties]);

Is there somethin I am missing, because I've copy pasted the code from the documentation but still getting an error.

Hope somebody van help me, thanks in advance!

Re: API error on creating Ticket

TitiCuisset — Wed, 01 Dec 2021 11:12:23 GMT

Hi @SDijkstra

Thank you for reaching out.

I want to tag some of our experts on this - @himanshurauthan @miljkovicmisa do you know what could be happening here?

Thank you!

Best

Tiphaine

Re: API error on creating Ticket

SDijkstra — Thu, 02 Dec 2021 07:50:38 GMT

Hi TiphaineCuisset,

Thanks for that! I can add some additional information, which I am seeing in the Hubspot account.

HEADER:

User-Agent: hubspot-api-client-php; 4.0.0
CDN-Loop: cloudflare; subreqs=1
Accept-Encoding: gzip
CF-Connecting-IP: 2a03:9700:8000:0:eea5:488:e1b0:3e89
True-Client-IP: 2a03:9700:8000:0:eea5:488:e1b0:3e89
X-HubSpot-Trace: 32d4e945fa005303f90bab821fe430bc
X-HubSpot-Correlation-Id: f3c497e6-f545-42ae-b143-0f665a97fa7b
X-HS-Internal-Request: 1
Content-Length: 2
X-Real-IP: 2a03:9700:8000:0:eea5:488:e1b0:3e89
Content-Type: application/json
cf-worker: hubapi.com
CF-IPCountry: NL
CF-RAY: 6b65160a543e1e9d-EWR
Accept: application/json
X-Forwarded-Proto: https
Connection: close
X-Request-Start: 1638285902.527
X-HS-Internal-User-Request: 0
Host: api.hubapi.com
CF-Visitor: {"scheme":"https"}
X-HS-User-Request: 0
CF-EW-Via: 15
X-Forwarded-Port: 443
X-Amzn-Trace-Id: Root=1-61a6424e-3c36ab055f89bb9d53299ecf
X-Forwarded-For: 2a03:9700:8000:0:eea5:488:e1b0:3e89, 172.70.114.52, 2a03:9700:8000:0:eea5:488:e1b0:3e89
X-Scheme: https

X-HubSpot-RateLimit-Remaining: 96
X-HubSpot-RateLimit-Max: 100
X-HubSpot-RateLimit-Daily: 250000
X-HubSpot-RateLimit-Daily-Remaining: 249903
X-HubSpot-RateLimit-Interval-Milliseconds: 10000
X-HubSpot-RateLimit-Secondly: 10
X-HubSpot-RateLimit-Secondly-Remaining: 9
Content-Type: {"type":"application","subtype":"json","parameters":{"charset":"UTF-8"},"wildcardType":false,"wildcardSubtype":false}

TEXT:

{
"status": "error",
"message": "Error creating TICKET. Some required properties were not set.",
"correlationId": "f3c497e6-f545-42ae-b143-0f665a97fa7b",
"context": {
"properties": [
"hs_pipeline_stage"
]
},
"category": "VALIDATION_ERROR"
}

RESPONSE:

Re: API error on creating Ticket

RMones — Thu, 02 Dec 2021 08:54:16 GMT

Hi @SDijkstra ,

When I tried it with Postman I've an error that the hs_pipeline_stage is not valid.

I changed the payload a bit, and now it's working for me:

$properties = [ "hs_pipeline" => "0", "hs_pipeline_stage" => "1", "hs_ticket_priority" => "HIGH", "hubspot_owner_id" => "", "subject" => "Example Ticket", "content" => "I am creating a new ticket" ];

I tink Hubspot is expecting a pipeline ID and and Pipeline Stage ID

Regards Ronald

Re: API error on creating Ticket

himanshurauthan — Tue, 07 Dec 2021 07:45:06 GMT

Hello @SDijkstra,

I have checked and found that the properties values that you are sending are not correct. Please send the id of the pipeline and pipeline stage instead name.

$properties = [ "hs_pipeline" => "0", "hs_pipeline_stage" => "1", "hs_ticket_priority" => "HIGH", "hubspot_owner_id" => "", "subject" => "Example Ticket", "content" => "I am creating a new ticket" ];

I have tested with the above array and got the 201 success code.

Regards,

Re: API error on creating Ticket

SDijkstra — Tue, 07 Dec 2021 08:04:25 GMT

Hi both,

Thanks voor your replies, a colleague of mine is working on it further. I will pass on your tips!

Re: API error on creating Ticket

DdeGraaf — Tue, 07 Dec 2021 09:12:22 GMT

Thanks @himanshurauthan & @RMones !
I have implemented all parameters to the following result:

https://pastebin.com/Ti2TAt0W

Nevertheless the error doesn't change.

When I look at the received request somehow the body seems empty, I tried using the api docs interface with our API and that does create the body. Can dependencies/phpversions etc. be blocking the actual sending of the content body?

Hoping to get some insights, will try and send a clean CURL with all the parameters as well to verify this might be the issue.

Re: API error on creating Ticket

DdeGraaf — Tue, 07 Dec 2021 09:31:29 GMT

I just tried a plain CURL request with the same full body and it fires correctly and creates the ticket.

Something in the library/dependencies/configuration/versioning seems to be creating the empty body.

Since both me and my collegue have the same exact issue would suggest there is a broader problem than just a single configuration right? We have tried it from atleast 3 machines and a server. All same issue.

Re: API error on creating Ticket

himanshurauthan — Mon, 20 Dec 2021 14:22:08 GMT

Hello @SDijkstra,

I tried using the API docs interface and ticket created on my portal and I used the following parameter:

$properties = [ "hs_pipeline" => "0", "hs_pipeline_stage" => "1", "hs_ticket_priority" => "HIGH", "hubspot_owner_id" => "", "subject" => "Example Ticket", "content" => "I am creating a new ticket" ];

I changed the hs_pipeline code instead of the hs_pipeline name.

Please change the hs_pipeline and hs_pipeline_stage with their codes instead of their name.

Regards,

Re: API error on creating Ticket

theferrett — Tue, 17 May 2022 21:13:47 GMT

The answers given above are incorrect. The problem is that the SDK's sanitization routine is bugged so it's stripping the request of all its POST fields before it sends the create request, meaning the SDK cannot be used to create a ticket at this time.

I've posted an issue to their GitHub; we'll see if they can fix it soon.

Re: API error on creating Ticket

FRenteria — Wed, 01 Feb 2023 19:07:51 GMT

Hi!
I woudl like to know if you were able to solve this issue..

I'm having the same problem and I haven't the solution.

Could you help me with this? I will appreciate it.

Thanks