topic Re: This hapikey doesn't exist in APIs & Integrations

This hapikey doesn't exist

OSgt — Wed, 08 Sep 2021 13:05:06 GMT

Hi everybody !

I have a problem and I don't understand. I can't use my developper api key because when I use it I have the error 'this hapikey doesn't exist.

Even if I try the example request (with my own app ID, I have event type on this app) . I tried to generate a new key but I have the same error.

Thanks for help

Re: This hapikey doesn't exist

dennisedson — Wed, 08 Sep 2021 18:43:09 GMT

@OSgt

This is a weird one.

What endpoint are you trying to hit and could you show us the uri format you are sending? you can hash out the key

Re: This hapikey doesn't exist

OSgt — Thu, 09 Sep 2021 07:44:10 GMT

Hi @dennisedson,

I use postman, I don't understand why I have this error, have you an idea ?

Re: This hapikey doesn't exist

webdew — Thu, 09 Sep 2021 12:46:10 GMT

Hi @OSgt ,

It should not happen but you can do one thing , try to regenerate the key and then use it .

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

Re: This hapikey doesn't exist

OSgt — Thu, 09 Sep 2021 13:13:19 GMT

Hi @webdew ,

Thanks for the answer, but I have already tried it..

Re: This hapikey doesn't exist

dennisedson — Thu, 09 Sep 2021 17:43:35 GMT

@OSgt , I am looking into this

Re: This hapikey doesn't exist

awful-apps — Fri, 17 Sep 2021 11:04:20 GMT

I'm having the same issue - https://community.hubspot.com/t5/APIs-Integrations/This-hapikey-eu1-redacted-key-doesn-t-exist-Any-ideas/m-p/496317#M46901

Have you got anywhere with this @dennisedson

Re: This hapikey doesn't exist

OSgt — Fri, 17 Sep 2021 12:37:26 GMT

Hi @awful-apps,

Not yet, I have also contacted hubspot support via chatbot and a ticket has been open, I will tell you when I have a solution.

Re: This hapikey doesn't exist

dennisedson — Fri, 17 Sep 2021 13:16:46 GMT

@awful-apps ,

The team is working on resolving this issue. If you send the portal id to me, I will attach it to the open ticket

Re: This hapikey doesn't exist

awful-apps — Fri, 17 Sep 2021 15:21:22 GMT

Ok thank you, will be following this thread. It's business critical.

Re: This hapikey doesn't exist

awful-apps — Fri, 17 Sep 2021 15:38:58 GMT

@dennisedson do you have an ETA on the fix?

Re: This hapikey doesn't exist

dennisedson — Fri, 17 Sep 2021 15:41:31 GMT

I don't have a specific time. I can say that it looks like the problem has been identified and a patch is working its way up to QA so I hope it will be soon. When I have an update, I will update this thread.

Re: This hapikey doesn't exist

awful-apps — Mon, 20 Sep 2021 07:59:06 GMT

@dennisedson is there are work around for the time being? From what I understand it means I cannot interact with any of the apps I create in a developer account via the API..

Re: This hapikey doesn't exist

dennisedson — Mon, 20 Sep 2021 13:58:05 GMT

@awful-apps ,

It depends on what kind of app you are creating. Most endpoints allow for oAuth (actually we prefer oAuth over api keys), but there are some where you need the developer api key to edit settings.

I have been nagging on a fix so hopefully we have something today.

Re: "This hapikey is not valid because the associated hub xxx is nonexistent."

KikeDiaz — Tue, 21 Sep 2021 13:54:20 GMT

Sorry I mixed things up. What I'm unable to do is to test the API Key of my developer account. I already created one APP and it failed when atttempting:

https://api.hubapi.com/integrations/v1/<my application id>/timeline/event-types?hapikey=<my hapikey>&userId=<my user id>

What am I missing?

Re: "This hapikey is not valid because the associated hub xxx is nonexistent."

dennisedson — Tue, 21 Sep 2021 14:02:41 GMT

Oh, I understand now.

I believe you are experiencing the same issue as expressed here

I am going to merge this question with that one. I am hoping for a resolution on this issue today

Re: This hapikey doesn't exist

KikeDiaz — Tue, 21 Sep 2021 14:13:31 GMT

Same issue here. Another ticket I created has been merged with this one:

https://community.hubspot.com/t5/APIs-Integrations/quot-This-hapikey-is-not-valid-because-the-associated-hub-xxx-is/m-p/498229#M47028

Waiting for that solution. Thanks.

Timeline API Issue

ISandboxes — Wed, 22 Sep 2021 09:30:02 GMT

I recently created my developer account. I created an App that already installed in an account. Now I'm trying to access Timeline Events APIs (https://developers.hubspot.com/docs/api/crm/timeline) with my Developer API key and I receive this error "This hapikey is not valid because the associated hub xxxxxxx is nonexistent." being xxxxxx my actual developer account ID.

I get that error when I try to perform this call in Postman:

https://api.hubapi.com/crm/v3/timeline/<my app id>/event-templates?hapikey=<my Developer API key>

Why is my developer account ID a nonexistent hub? How can I solve this?

Re: This hapikey doesn't exist

Kamil_A — Wed, 22 Sep 2021 13:35:42 GMT

I think I'm facing similar issue with non existsing app but using calling extensions API described here: https://community.hubspot.com/t5/APIs-Integrations/Unable-to-create-Calling-API-settings/td-p/498311

I've also tried to call timeline API:

https://api.hubapi.com/integrations/v1/352688/timeline/event-types?hapikey=DEV_HUB_ID

And I'm receiving error:

{"status":"error","message":"This hapikey is not valid because the associated hub (24877413) is nonexistent.","correlationId":"ba689ac8-7a7a-4b28-8200-ec044a7598e7"}

Note: `24877413` is not my user ID..

Re: This hapikey doesn't exist

dennisedson — Wed, 22 Sep 2021 14:53:37 GMT

Just a heads up that I have been informed that a fix is almost ready to be deployed. Thank you for your patience.