topic Re: Web-hook trigger for Engagement events like Meeting, etc/ in APIs & Integrations

Web-hook trigger for Engagement events like Meeting, etc/

nitishSliderule — Thu, 23 Jan 2020 07:39:00 GMT

Hi,
I was going through Hubspot Webhook documentation and was not able to find support for web-hook trigger for engagement events like booking of a meeting, etc.
My use-case is to get engagment info via web-hook to our callback url whenever someone books / schedules a meeting.
I checked the engagement API's link - https://developers.hubspot.com/docs/methods/engagements/get-all-engagements
But this will require polling from our end (which we are planning to avoid).

Can we also use change in user/contact property when an engagement event is created / updated ?

It will be a great help, if someone can help / redirect me to achieve the above use-case.
Any help will be appreciated.
Thank you.

Re: Web-hook trigger for Engagement events like Meeting, etc/

IsaacTakushi — Wed, 29 Jan 2020 14:53:01 GMT

Hi, @nitishSliderule.

Apologies for the delayed response.

At this time, the Webhooks API does not support subscriptions to engagements (notes, meetings, calls, 1:1 emails, and tasks).

You could subscribe to changes on a contact property like Date of last meeting booked in meetings tool (engagements_last_meeting_booked), but you would still have to poll and Engagements API endpoint like this to get the details of the engagement.

Another imperfect alternative would be to create workflows which enroll contacts who have new engagements and use workflow webhook actions to ping your webhook URL. However, the JSON payload which is POSTed by the workflow does not contain engagement information, so you would still need to poll the Engagements API.

Re: Web-hook trigger for Engagement events like Meeting, etc/

PSG — Tue, 17 Aug 2021 11:18:08 GMT

Hi @IsaacTakushi, does Webhooks API now support subscriptions to engagements?? It's been a long time since this question was asked.

Re: Web-hook trigger for Engagement events like Meeting, etc/

dennisedson — Tue, 17 Aug 2021 13:40:46 GMT

@PSG not yet, but the engagements api is being reworked so it may be in the future

Re: Web-hook trigger for Engagement events like Meeting, etc/

AdamGrohs — Thu, 27 Jul 2023 10:35:21 GMT

Just checking in on any update on here?? (another couple of years since last reply...)

Re: Web-hook trigger for Engagement events like Meeting, etc/

estheribrown — Tue, 02 Apr 2024 12:33:11 GMT

Hi, any update on this? It's been years since this question was originally raised. Thanks!