topic App is showing unavailable in connected app while integrating CRM Accounting extension in APIs & Integrations

App is showing unavailable in connected app while integrating CRM Accounting extension

KMALHOTRA — Mon, 24 May 2021 11:04:42 GMT

Hello
I'm trying to use Accounting Extension to integrate an accounting app with HubSpot user's account.I've followed the documentation for CRM accounting extension but I'm stuck

I've authorized the accounting app with newly created test account on HubSpot
I've created a user account using CRM user account api and then called settings api as well for webhook URLs setup and all worked well.
But when I go to my connected apps under settings and click on the accounting app which I've just connected always show unavailable and I don't get any info on internet to get through this.

Any help or document or links will be great to move forward.
Thanks

Re: App is showing unavailable in connected app while integrating CRM Accounting extension

dennisedson — Tue, 25 May 2021 13:15:53 GMT

Hi @KMALHOTRA

Are you still working on this?

Do you get any errors in your app?

Re: App is showing unavailable in connected app while integrating CRM Accounting extension

KMALHOTRA — Tue, 25 May 2021 14:22:10 GMT

Thanks @dennisedson for replying
Yes I'm still stuck here. Can you please help me to move forward.
Currently I don't know how to make the app show connected so that I can test the webhooks from accounting extension.

Thanks
Kaushal

Re: App is showing unavailable in connected app while integrating CRM Accounting extension

dennisedson — Wed, 26 May 2021 13:10:52 GMT

@zaklein , @lynton have either of you dipped your toes into exploring this new endpoint?

Re: App is showing unavailable in connected app while integrating CRM Accounting extension

GrantW — Wed, 16 Jun 2021 12:14:03 GMT

Hi there,

Have you had any luck solving this? We are having the same issue.

Thanks.

Re: App is showing unavailable in connected app while integrating CRM Accounting extension

IsaacTakushi — Fri, 17 Sep 2021 17:34:13 GMT

Hi, @KMALHOTRA and @GrantW.

I was able to reproduce similar behavior with my own app:

Whenever the app's settings page is loaded, the Accounting Extension appears to send a test request to your searchCustomerUrl with a body like this:

{ "metadata": { "callbackUrlPath": "https://api.hubapi.com/crm/v3/extensions/accounting/callback/customer-search/", "requestId": "12345678-xxxx-xxxx-xxxx-xxxxxxxxxxxx", "callbackUrl": "https://api.hubapi.com/crm/v3/extensions/accounting/callback/customer-search/12345678-xxxx-xxxx-xxxx-xxxxxxxxxxxx" }, "accountId": "XYZ", "pageNumber": null, "pageSize": null, "searchRequests": [ { "query": "connectiontest@hubspot.com", "fieldTypes": [ "EMAIL" ] } ] }

Are your services consistently responding to these requests with callbacks containing the field "@result": "OK"?