topic IP Banned by hubspot in APIs & Integrations

IP Banned by hubspot

ThreadsHelp2018 — Mon, 10 May 2021 15:30:34 GMT

Hi there, not sure if this is the right place to post so please be gentle! My company is a certified partner running an app called Threads which is using Oauth on the hubspot api to get and post things like contacts and enagagements. It's been working fine for about 2 years, and on friday it all stopped working, after a bit of digging I discovered our IP had been banned by hubspot. We're having to change our servers to bypass this issue as it's currently losing us customers and money, but I'm surprised by this action and would like to understand in order to avoid it happening again in the future. My understanding was that the rate limit for api calls was reset daily and that worst case scenario if it was hit it would just result in calls being blocked, not a brutal IP ban! Can you please explain? Is there any way to specify our public IP and allowlist it or something? Thank you for your help.

Re: IP Banned by hubspot

Phil_Vallender — Mon, 10 May 2021 18:13:26 GMT

Hi @ThreadsHelp2018

Having used and recommended Threads a number of times, I really sorry to hear about the problems you are facing. I would have thought there would be a point of contact on the ecosystem side that could help you resolve this? @jennysowyrda - can you recommend someone?

Hope this helps?

Re: IP Banned by hubspot

dennisedson — Mon, 10 May 2021 19:42:05 GMT

Hey @ThreadsHelp2018 , I am going to take a look at this now. WIll get back to you as soon as I have info.

@Phil_Vallender , thanks for bringing this to our attention (I am going to cut in line in front of @jennysowyrda here 😀)

Re: IP Banned by hubspot

dennisedson — Tue, 11 May 2021 13:05:02 GMT

Hello all,

@ThreadsHelp2018 , you should have received an email explaining the situation, but in an effort to close the loop will add some context here as well.

Some requests being sent were malformed and retried repeatedly until daily limit was hit. That combination triggered our system to consider it as suspicious behavior and blocked the IP address from making additional requests.

@ThreadsHelp2018 , you should be good to go. Don't hesitate to ask questions here in the future!

Re: IP Banned by hubspot

JRobbani — Thu, 30 Sep 2021 17:24:45 GMT

Hi Dennis,

We are a co-working space and have the same issue.

What do you from me in order to resolve our members issue.

Thanks,

Junior

Re: IP Banned by hubspot

dennisedson — Mon, 04 Oct 2021 15:44:46 GMT

@JRobbani

We will need more details to be able to assist here.

What do you mean by "members issue"? Have you corrected any malformed calls you are making?

Re: IP Banned by hubspot

PParizot — Mon, 21 Feb 2022 23:08:19 GMT

Hello,

i don't know why but my ip was banned of hupspot and i don't understand why...

i found your contact in a conversation about the problem. Can you help me ?

Thanks in advance !

Pariozt Pierre