topic Re: Delete Custom Object Error in APIs & Integrations

Delete Custom Object Error

rOsborn123 — Fri, 26 Mar 2021 00:48:36 GMT

I've deleted custom objects many times before hitting the endpoint

DELETE https://api.hubapi.com/crm/v3/schemas/{objectType}

then with archived=true appended to "purge" the database so that I could start over. I'm following the exact same protocol. I first deleted all records of the object and am attempting to delete the object but am receiving a 400 error with the following response:

data: { status: 'error', message: 'Unable to access requested object type', correlationId: '26550887-373f-47ef-9916-36ebec96cc9c', category: 'VALIDATION_ERROR' }

The api key matches and is working with the other schema requests, so I'm not entirely sure what could be the cause of this issue, but I need it resolved rather quickly.

Any insight would be greatly appreciated.

Re: Delete Custom Object Error

dennisedson — Fri, 26 Mar 2021 18:17:40 GMT

@rOsborn123 , does this issue persist?

Might be worth getting in touch with support, if you have not already, to look under the hood

Re: Delete Custom Object Error

rOsborn123 — Fri, 26 Mar 2021 18:21:49 GMT

Thanks @dennisedson
I went ahead and did so - seems to be a bug of some sort. Waiting for a resolution

Re: Delete Custom Object Error

tominal — Fri, 26 Mar 2021 18:23:26 GMT

I'll tell you I gave up trying to purge custom objects because of this exact error. Inserting myself here for any updates on this fix.

Deleting these records from the UI is nightmarish.

Re: Delete Custom Object Error

rOsborn123 — Fri, 26 Mar 2021 18:28:06 GMT

@tominal
I've deleted custom objects many times before. If it helps you, make sure you've delete all records of a custom object then hit the

https://api.hubapi.com/crm/v3/schemas/{objectType}

endpoint, then hit the

https://api.hubapi.com/crm/v3/schemas/{objectType}?archived=true

endpoint to completely delete the object. You can then recreate a custom object with the same name if you want. Purge has been deprecated, I believe. The key is to make sure all instances of the object are deleted first. I'm not sure if this helps but just giving some background in case it might help. This seems to be a particular error. Let me know if you've tried that and are getting this same error on the initial delete endpoint. Might help to pinpoint what's going on and where.

Re: Delete Custom Object Error

tominal — Fri, 26 Mar 2021 18:34:51 GMT

I'll give it a shot to help!

I misread the thread thinking this was about the purge endpoint. Why was it deprecated? 😭

Re: Delete Custom Object Error

tominal — Fri, 26 Mar 2021 18:41:02 GMT

It's working for me. Then again I used the example custom object in the docs.

I specified p9101656_my_object as the {objectType}.

Hope that helps.

Re: Delete Custom Object Error

rOsborn123 — Fri, 26 Mar 2021 18:44:44 GMT

Nice! My issue seems to be unique then.

Re: Delete Custom Object Error

dennisedson — Fri, 26 Mar 2021 18:46:55 GMT

I have not attempted recently, but this is the method I have successfully done in the past. @rOsborn123 saw your support ticket and it looks like it is in the right hands.

Re: Delete Custom Object Error

rOsborn123 — Fri, 26 Mar 2021 18:48:02 GMT

@dennisedson I appreciate the support!

Re: Delete Custom Object Error

dennisedson — Mon, 05 Apr 2021 20:12:48 GMT

Hi @rOsborn123 , just getting back from my break and I was checking in on this. Looks like there wasn't a good answer. Hopefully just a quirk that will not happen again.

Please let us know if it happens again 😀